Customer Success

We’re here to offer your customers the ultimate experience. You’re not alone and we’ll help you make your Watermelon implementation successful with a hands-on onboarding process and Customer Success trajectory. The experts on our team are here for your company. Service & Support

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Customer Success Watermelon

Strategic expertise

After your chatbot’s go-live, your dedicated Customer Success Manager will continue to assist you in keeping your chatbot successful. Our experts will share their knowledge and train your team so your digital colleague can reach the goals you’ve set out to achieve!

  • Successful implementation

  • Proactive advice

  • A personal touch

Core value listen

Monthly chatbot assessment

Every month you’ll work with your Customer Success Manager to review performance statistics and identify points of improvement. You’ll get advice about which conversations could be optimized.

2500+

chatbots gebouwd

3M+

gesprekken per maand

30+

talen gebruikt

Success Stories

Customer Success Stories

Discover the challenges and solutions experienced by our customers.

Read all success stories
Phone-Factory chatbotLogo of Phone-Factory
  • 500 conversations per month thanks to chatbot Tellie
  • 50% out of office conversations

Chatbot Tellie has been live for about a month, and Phone-Factory.nl is already seeing the positive impact. The chatbot is an extension of the business and helps take on work from the customer service team.

Logo of LogistiekconcurrentLogo of Logistiekconcurrent
  • 70 percent of customer inquiries automated
  • 37 service hours saved per month

Also open outside office hours for customer questions? Logistiekconcurrent did not say no to that! To increase customer satisfaction and support the customer service team, they built a chatbot.

Succesverhaal KitcentrumLogo of Kitcentrum
  • Live within 30 days
  • Super personal chatbot

Being available 24/7, reducing the call-pressure and continuing to provide a personal service, that was the goal of Kitcentrum.nl. Meanwhile, chatbot Kittie picks up 600 calls a month and you can even play a game of soccer with him.

Successtory of QanderLogo of Qander
  • 75 percent of chats are handled by the chatbot
  • 40 to 45 percent of queastions are outside office hours

Qander's goals were clear: more customer questions answered immediately, a lower workload for the service team, shorter waiting times and available 24/7. These goals have been achieved with Chatbot Emma/Marleen.

successtory chatbot Stichting BKRLogo of BKR
  • 300 chatbot conversations a day
  • 75 percent of conversations are directly handled by the chatbot

BKR drives the road of digitalisation by implementing their customer service chatbot. The chatbot handles all FAQ’s while staying personal.

Succesverhaal chatbot PureLouLogo van PureLou
  • 96% of the questions are automated
  • Each day Chatbot Vilou saves PureLou 240 euro

With Chatbot Vilou, PureLou saves a lot every day. Vilou advises webshop visitors about the different products and with great results: 85% of PureLou’s hair salon clients are happy with chatbot Vilou!

Read all success stories
Customer Success Watermelon

Need extra help?

We are here to support your team during your chatbot implementation. A variety of resources are available for self-service, but if you’d like us to take on some of that work, we have a variety of Professional Services and a broad Expert network.

  • Live walkthroughs

  • Video tutorials

  • Strategic expertise

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