Improve your customer service with an AI-powered chatbot
A chatbot can drastically improve the effectiveness of your customer contact center. Be available 24/7, reduce your team’s workload and continue your digital transformation!
Why should you use a chatbot for a financial services company?
Reduce contact center costs
Be available 24/7 for customers
Reduce the volume of phone calls and emails
Capture more data from customers
Offer a personal customer experience
Focus on digital transformation
When your chatbot is successful, a majority of conversations will be initiated and completed online - meaning fewer customers will reach out by form, email or phone to the contact center.
The chatbot helps your business adapt to customer needs. When a client reaches out with a specific question, the chatbot can respond immediately in the desired tone of voice and provide an accurate answer. If the chatbot can’t answer the question, it will transfer the conversation to a human agent.
conversations automated per month
What customers say about Watermelon
Read about the challenges and solutions of our customers.
- 15 leads a week thanks to chatbot Lilly
- CRM system integrated with the chatbot
Chatbot Lilly supports website visitors by matching up them with the right products and dealers. By interlinking the CRM system of Luxaflex® with chatbot Lilly, the Sales department gets to work as efficiently as possible.
- 70 percent of customer inquiries automated
- 37 service hours saved per month
Also open outside office hours for customer questions? Logistiekconcurrent did not say no to that! To increase customer satisfaction and support the customer service team, they built a chatbot.
- Live within 30 days
- Super personal chatbot
Being available 24/7, reducing the call-pressure and continuing to provide a personal service, that was the goal of Kitcentrum.nl. Meanwhile, chatbot Kittie picks up 600 calls a month and you can even play a game of soccer with him.
- 75 percent of chats are handled by the chatbot
- 40 to 45 percent of queastions are outside office hours
Qander's goals were clear: more customer questions answered immediately, a lower workload for the service team, shorter waiting times and available 24/7. These goals have been achieved with Chatbot Emma/Marleen.
- 300 chatbot conversations a day
- 75 percent of conversations are directly handled by the chatbot
BKR drives the road of digitalisation by implementing their customer service chatbot. The chatbot handles all FAQ’s while staying personal.
- 96% of the questions are automated
- Each day Chatbot Vilou saves PureLou 240 euro
With Chatbot Vilou, PureLou saves a lot every day. Vilou advises webshop visitors about the different products and with great results: 85% of PureLou’s hair salon clients are happy with chatbot Vilou!
Watermelon scores an average of 4.5 / 5 from 60 reviewers.
Your chatbot will automatically ask for data points and enrich your database accordingly. Let data flow between systems automatically with smart integrations via our API and webhooks.
Having fewer live calls to take and fewer emails to answer means fewer hours needed for human agents to spend on that work. Restructure your resources and allow agents to focus on important and more complex tasks.