Financial services

Improve your customer service with an AI-powered chatbot

A chatbot can drastically improve the effectiveness of your customer contact center. Be available 24/7, reduce your team’s workload and continue your digital transformation!

Financial services chatbot

Why should you use a chatbot for a financial services company?

Reduce contact center costs

Be available 24/7 for customers

Reduce the volume of phone calls and emails

Capture more data from customers

Offer a personal customer experience

Focus on digital transformation

Maureen van den Bergh Stichting BKR

“We’re joining the digital service revolution with our chatbot from Watermelon. We’re still delivering a guided, personal approach - and that’s exactly what we wanted.“

Maureen van den Bergh - Senior Lead, Customer Contact Center; BKR Foundation

Read the success story
Financial services chatbot

Improve team resourcing

Reduce the volume of phone calls and emails

When your chatbot is successful, a majority of conversations will be initiated and completed online - meaning fewer customers will reach out by form, email or phone to the contact center.

Financial services chatbot

Personal and intelligent

A personal customer experience

The chatbot helps your business adapt to customer needs. When a client reaches out with a specific question, the chatbot can respond immediately in the desired tone of voice and provide an accurate answer. If the chatbot can’t answer the question, it will transfer the conversation to a human agent.

2500+

chatbots created with Watermelon

3M

conversations per month

30+

different languages used

Success Stories

Customer Success Stories

Discover the challenges and solutions experienced by our customers.

Read all success stories
Phone-Factory chatbotLogo of Phone-Factory
  • 500 conversations per month thanks to chatbot Tellie
  • 50% out of office conversations

Chatbot Tellie has been live for about a month, and Phone-Factory.nl is already seeing the positive impact. The chatbot is an extension of the business and helps take on work from the customer service team.

Logo of LogistiekconcurrentLogo of Logistiekconcurrent
  • 70 percent of customer inquiries automated
  • 37 service hours saved per month

Also open outside office hours for customer questions? Logistiekconcurrent did not say no to that! To increase customer satisfaction and support the customer service team, they built a chatbot.

Succesverhaal KitcentrumLogo of Kitcentrum
  • Live within 30 days
  • Super personal chatbot

Being available 24/7, reducing the call-pressure and continuing to provide a personal service, that was the goal of Kitcentrum.nl. Meanwhile, chatbot Kittie picks up 600 calls a month and you can even play a game of soccer with him.

Successtory of QanderLogo of Qander
  • 75 percent of chats are handled by the chatbot
  • 40 to 45 percent of queastions are outside office hours

Qander's goals were clear: more customer questions answered immediately, a lower workload for the service team, shorter waiting times and available 24/7. These goals have been achieved with Chatbot Emma/Marleen.

successtory chatbot Stichting BKRLogo of BKR
  • 300 chatbot conversations a day
  • 75 percent of conversations are directly handled by the chatbot

BKR drives the road of digitalisation by implementing their customer service chatbot. The chatbot handles all FAQ’s while staying personal.

Succesverhaal chatbot PureLouLogo van PureLou
  • 96% of the questions are automated
  • Each day Chatbot Vilou saves PureLou 240 euro

With Chatbot Vilou, PureLou saves a lot every day. Vilou advises webshop visitors about the different products and with great results: 85% of PureLou’s hair salon clients are happy with chatbot Vilou!

Read all success stories

Watermelon scores an average of 4.5 / 5 from 70+ reviewers.

Financial services chatbot

Create a 360° customer profile

Get more insight on your customers

Your chatbot will automatically ask for data points and enrich your database accordingly. Let data flow between systems automatically with smart integrations via our API and webhooks.

Financial services chatbot

Less hold time, less waiting

Reduce contact center costs

Having fewer live calls to take and fewer emails to answer means fewer hours needed for human agents to spend on that work. Restructure your resources and allow agents to focus on important and more complex tasks.

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Transform your Customer Service with Watermelon's AI-Powered Chatbot Solution. Try it free now.

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