Our outstanding service

We’re here to offer your customers the ultimate experience. You’re not alone and we’ll help you make your Watermelon implementation successful with a hands-on onboarding process and Customer Success trajectory. The experts on our team are here for your company. Service & Support

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Working together

Our detailed onboarding process ensures that you’ll make the most of your new chatbot quickly. Your goals are our goals - we’ll determine the most impactful strategy for your chatbot and you’ll be live in 60 days or less.

Achieve and maintain success

Heb je extra ondersteuning nodig? Je Customer Success Manager maakt graag een analyses voor je of laat je zien hoe je dit zelf maakt. Een extra training of uitleg over een nieuwe feature kan altijd ingepland worden. Met de strategische expertise van je Customer Success manager behaalt je chatbot het juiste resultaat.

Customer Success Manager

Our support team is always online

Chatbot Melony is available 24/7. Monday to Thursday between 08:30 and 17:30, and on Fridays from 08:30 to 17:00 our live agent support heroes are here to help!

Customer Onboarding Specialist

Get a live chat on your site in 3 minutes

It’s super easy to start chatting with your website visitors via Watermelon. Create a website widget and copy the code to your site.

See documentation

Professional Services

We are here to support your team during your chatbot implementation. A variety of resources are available for self-service, but if you’d like us to take on some of that work, we have a variety of Professional Services and a broad Expert network.

Your service challenge will become our challenge. Our team will help you!

Check out our entire team and the story behind Watermelon.