We’re here to offer your customers the ultimate experience. You’re not alone and we’ll help you make your Watermelon implementation successful with a hands-on onboarding process and Customer Success trajectory. The experts on our team are here for your company. Service & Support
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Go live successfully
With platform expertise, cutting-edge chatbot knowledge and steeped in theories of conversational design, our team of Customer Onboarding specialists ensure every go-live of a Watermelon chatbot is a successful one.
Hands-on training sessions
Dedicated Onboarding specialist
We charted phases for building your chatbot - you’ll be live in 60 days or less. Your Onboarding Specialist supports you every step of the way.
Step 1: Set goals during the Kick-off
The Kick-off session helps you set goals for your chatbot, determine a suitable personality and get started with designing conversations. Your dedicated Onboarding Specialist gives you handy tools to start building your digital colleague.
Step 2: Building can begin
The blueprint for your chatbot has been created and now it’s time to bring your digital colleague to life. After hands-on TRAINING sessions from your Onboarding Specialist, you’re ready to get started. Ask questions whenever you need to and consult self-service resources where necessary.
Step 3: Testing, 1 2 3
You’re almost ready to go live! Your Onboarding Specialist will share a personal testing plan to ensure you’re ready for the big moment!
Step 4: Time to publish!
Your new digital colleague is ready for the world to see. After checking all the boxes on the go-live checklist, you can activate your chatbot on all the channels of your choice. Looking for extra publicity with the go-live? Your Onboarding Specialist can help you there too!
chatbots created with Watermelon
conversations per month
different languages used
You’re not alone!
Your dedicated Onboarding Specialist is easy to keep in touch with on a variety of channels. Send an email, Slack or chat message and your questions are answered directly. Need even more support for your team? We can also provide custom training solutions.
Customer Success Stories
Discover the challenges and solutions experienced by our customers.
- 1500 conversations per month with Chatbot Maartje
- 100% automated conversations
GPT-4 chatbot Maartje has been online for just one month and is a filter for all customers before they reach the human colleagues. Where a 'regular' chatbot answered pre-set questions, Maartje effortlessly gives advice on products that fit the customer's wishes.
- 500 conversations per month thanks to chatbot Tellie
- 50% out of office conversations
Chatbot Tellie has been live for about a month, and Phone-Factory.nl is already seeing the positive impact. The chatbot is an extension of the business and helps take on work from the customer service team.
- 70 percent of customer inquiries automated
- 37 service hours saved per month
Also open outside office hours for customer questions? Logistiekconcurrent did not say no to that! To increase customer satisfaction and support the customer service team, they built a chatbot.
- Live within 30 days
- Super personal chatbot
Being available 24/7, reducing the call-pressure and continuing to provide a personal service, that was the goal of Kitcentrum.nl. Meanwhile, chatbot Kittie picks up 600 calls a month and you can even play a game of soccer with him.
- 75 percent of chats are handled by the chatbot
- 40 to 45 percent of queastions are outside office hours
Qander's goals were clear: more customer questions answered immediately, a lower workload for the service team, shorter waiting times and available 24/7. These goals have been achieved with Chatbot Emma/Marleen.
- 300 chatbot conversations a day
- 75 percent of conversations are directly handled by the chatbot
BKR drives the road of digitalisation by implementing their customer service chatbot. The chatbot handles all FAQ’s while staying personal.
Watermelon is here to support you
How to make the most of your chatbot?
Our team of support experts and chatbot Charlie are available 24/7 to answer your questions.
Get started on a successful chatbot implementation with our team.
Make a big impact on your customer service with help from a dedicated expert.
Our team loves to help our customers help theirs.