Are you ready for the institution of the future?
A chatbot offers citizens an easily accessible way to get information and ask questions. Be available 24/7 and reduce workload by increasing automation in online conversations.
Why should government agencies use a chatbot?
Provide information in an interactive way
Increase your self-service options
Simplify complex service
Reduce the number of phone calls
Future-proof your agency
Reduce the workload in your contact center
Simplicity is key
Make complex service more simple
Providing service as a government agency is often more complex than commercial business. A chatbot can guide the user to the right answer with easy-to-use buttons and prompts.
Personal and intelligent
Reduce workload in your contact center
Two big challenges in a contact center are 1) the growth in phone call volume and 2) the need to transfer calls between departments. A chatbot can easily reduce the number of calls by answering more questions online.
2500+
chatbots created with Watermelon
3M
conversations per month
∞
different languages used
Customer Success Stories
Discover the challenges and solutions experienced by our customers.
- Chatbots Emma & Marleen handle 40% of conversations outside of working hours.
- Chatbots Emma & Marleen resolve 100% of conversations
Qander and Directa.nl have improved their customer service by implementing Watermelon their AI chatbot, resulting in significant efficiency improvements thanks to the collaboration between Rob, Alejandro, and Mark.
- Chatbot Guus of HUUS conducts 3500 conversations per month
- Chatbot Guus handles 100% of the conversations
In the world of furniture and interior design, HUUS is known for its versatile collections suitable for every home, every budget, and every interior style. The company serves customers in the Netherlands and abroad. HUUS has made a revolutionary step in their customer service with the implementation of Watermelon.
- AI-chatbot handles 80% of FAQ's
- 70% of interactions occur outside business hours
Naron, a pioneer in the lingerie industry, has made a revolutionary step in customer service with the introduction of an AI-powered chatbot. Founded in 1996, Naron specializes in larger cup sizes and is now an example of innovation in customer-focused technology, significantly improving both customer experience and operational efficiency.
- AI chatbot achieves 90% automation
- 50% availability outside office hours
Green Bubble, a market leader in online plant sales, has transformed their customer service in collaboration with Watermelon by introducing an innovative AI chatbot. A strategic move that has significantly improved customer experience and the company's efficiency.
- 24/7 availability for customers
- 90% of conversations automated
In an impressive collaboration with Watermelon, PrintAbout, the leading Printer Specialist in the Benelux, has revolutionized their customer service with the introduction of Chatbot Printy, resulting in a tremendous boost in efficiency for the team.
- 24/7 availability for customers
- 90% of conversations automated
AFAS Software has teamed up with Watermelon to improve customer interaction through the use of advanced AI chatbots. Discover how the collaboration between AFAS and Watermelon has transformed customer contact, offering a superior experience.
You (they) can do it!
Increase your self-service options
A chatbot can offer your website visitors an easy way to find the answers they’re looking for on their own. Many users aren’t thorough readers and will quickly pick up the phone, but a chatbot can chime in beforehand and guide the user to the exact information they seek.
Less hold time, less waiting
Reduce the volume of phone calls
When your chatbot is successful, users will have more conversations online without needing to get in touch with the contact center. This will directly lead to a reduction in the volume of phone calls and emails.