The solution for government agencies!

Are you ready for the institution of the future?

A chatbot offers citizens an easily accessible way to get information and ask questions. Be available 24/7 and reduce workload by increasing automation in online conversations.

Chatbot government agencies

Why should government agencies use a chatbot?

Provide information in an interactive way

Increase your self-service options

Simplify complex service

Reduce the number of phone calls

Future-proof your agency

Reduce the workload in your contact center

Rody Hermkens

“Building the chatbot was so quick - within a week Chatbot Loggi was live. The platform is very easy to use. It’s intuitively designed and also makes it fun to build the chatbot.“

– Rody Hermkens - Head of Marketing, Logistiekconcurrent

Read the success story
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Simplicity is key

Make complex service more simple

Providing service as a government agency is often more complex than commercial business. A chatbot can guide the user to the right answer with easy-to-use buttons and prompts.

Chatbot government agencies

Personal and intelligent

Reduce workload in your contact center

Two big challenges in a contact center are 1) the growth in phone call volume and 2) the need to transfer calls between departments. A chatbot can easily reduce the number of calls by answering more questions online.

2500+

chatbots created with Watermelon

3M

conversations per month

30+

different languages used

Success Stories

Customer Success Stories

Discover the challenges and solutions experienced by our customers.

Read all success stories
Phone-Factory chatbotLogo of Phone-Factory
  • 500 conversations per month thanks to chatbot Tellie
  • 50% out of office conversations

Chatbot Tellie has been live for about a month, and Phone-Factory.nl is already seeing the positive impact. The chatbot is an extension of the business and helps take on work from the customer service team.

Logo of LogistiekconcurrentLogo of Logistiekconcurrent
  • 70 percent of customer inquiries automated
  • 37 service hours saved per month

Also open outside office hours for customer questions? Logistiekconcurrent did not say no to that! To increase customer satisfaction and support the customer service team, they built a chatbot.

Succesverhaal KitcentrumLogo of Kitcentrum
  • Live within 30 days
  • Super personal chatbot

Being available 24/7, reducing the call-pressure and continuing to provide a personal service, that was the goal of Kitcentrum.nl. Meanwhile, chatbot Kittie picks up 600 calls a month and you can even play a game of soccer with him.

Successtory of QanderLogo of Qander
  • 75 percent of chats are handled by the chatbot
  • 40 to 45 percent of queastions are outside office hours

Qander's goals were clear: more customer questions answered immediately, a lower workload for the service team, shorter waiting times and available 24/7. These goals have been achieved with Chatbot Emma/Marleen.

successtory chatbot Stichting BKRLogo of BKR
  • 300 chatbot conversations a day
  • 75 percent of conversations are directly handled by the chatbot

BKR drives the road of digitalisation by implementing their customer service chatbot. The chatbot handles all FAQ’s while staying personal.

Succesverhaal chatbot PureLouLogo van PureLou
  • 96% of the questions are automated
  • Each day Chatbot Vilou saves PureLou 240 euro

With Chatbot Vilou, PureLou saves a lot every day. Vilou advises webshop visitors about the different products and with great results: 85% of PureLou’s hair salon clients are happy with chatbot Vilou!

Read all success stories

Watermelon scores an average of 4.5 / 5 from 70+ reviewers.

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You (they) can do it!

Increase your self-service options

A chatbot can offer your website visitors an easy way to find the answers they’re looking for on their own. Many users aren’t thorough readers and will quickly pick up the phone, but a chatbot can chime in beforehand and guide the user to the exact information they seek.

Chatbot government agencies

Less hold time, less waiting

Reduce the volume of phone calls

When your chatbot is successful, users will have more conversations online without needing to get in touch with the contact center. This will directly lead to a reduction in the volume of phone calls and emails.

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Transform your Customer Service with Watermelon's AI-Powered Chatbot Solution. Try it free now.

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