The solution for government agencies!

Are you ready for the institution of the future?

A chatbot offers citizens an easily accessible way to get information and ask questions. Be available 24/7 and reduce workload by increasing automation in online conversations.

Chatbot government agencies

Why should government agencies use a chatbot?

Provide information in an interactive way

Increase your self-service options

Simplify complex service

Reduce the number of phone calls

Future-proof your agency

Reduce the workload in your contact center

Annabelle Wagemens Gemeente Oss

“You don’t need to start a two-year trajectory to implement and innovation. Be courageous and go live - Watermelon made this possible“

- Annabelle Wagemens - Head of the Public Center at Municipality of Oss

Read their success story
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Simplicity is key

Make complex service more simple

Providing service as a government agency is often more complex than commercial business. A chatbot can guide the user to the right answer with easy-to-use buttons and prompts.

Chatbot government agencies

Personal and intelligent

Reduce workload in your contact center

Two big challenges in a contact center are 1) the growth in phone call volume and 2) the need to transfer calls between departments. A chatbot can easily reduce the number of calls by answering more questions online.

3.000+

chatbots built

1.5M+

dialogues created

2.5M

conversations automated per month

Success Stories

What customers say about Watermelon

Read about the challenges and solutions of our customers.

Read all success stories
Hunter Douglas chatbotLogo of Hunter Douglas
  • 15 leads a week thanks to chatbot Lilly
  • CRM system integrated with the chatbot

Chatbot Lilly supports website visitors by matching up them with the right products and dealers. By interlinking the CRM system of Luxaflex® with chatbot Lilly, the Sales department gets to work as efficiently as possible.

Logo of LogistiekconcurrentLogo of Logistiekconcurrent
  • 70 percent of customer inquiries automated
  • 37 service hours saved per month

Also open outside office hours for customer questions? Logistiekconcurrent did not say no to that! To increase customer satisfaction and support the customer service team, they built a chatbot.

Succesverhaal KitcentrumLogo of Kitcentrum
  • Live within 30 days
  • Super personal chatbot

Being available 24/7, reducing the call-pressure and continuing to provide a personal service, that was the goal of Kitcentrum.nl. Meanwhile, chatbot Kittie picks up 600 calls a month and you can even play a game of soccer with him.

Successtory of QanderLogo of Qander
  • 75 percent of chats are handled by the chatbot
  • 40 to 45 percent of queastions are outside office hours

Qander's goals were clear: more customer questions answered immediately, a lower workload for the service team, shorter waiting times and available 24/7. These goals have been achieved with Chatbot Emma/Marleen.

successtory chatbot Stichting BKRLogo of BKR
  • 300 chatbot conversations a day
  • 75 percent of conversations are directly handled by the chatbot

BKR drives the road of digitalisation by implementing their customer service chatbot. The chatbot handles all FAQ’s while staying personal.

Succesverhaal chatbot PureLouLogo van PureLou
  • 96% of the questions are automated
  • Each day Chatbot Vilou saves PureLou 240 euro

With Chatbot Vilou, PureLou saves a lot every day. Vilou advises webshop visitors about the different products and with great results: 85% of PureLou’s hair salon clients are happy with chatbot Vilou!

Read all success stories

Watermelon scores an average of 4.5 / 5 from 60 reviewers.

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You (they) can do it!

Increase your self-service options

A chatbot can offer your website visitors an easy way to find the answers they’re looking for on their own. Many users aren’t thorough readers and will quickly pick up the phone, but a chatbot can chime in beforehand and guide the user to the exact information they seek.

Chatbot government agencies

Less hold time, less waiting

Reduce the volume of phone calls

When your chatbot is successful, users will have more conversations online without needing to get in touch with the contact center. This will directly lead to a reduction in the volume of phone calls and emails.

Start building your chatbot today!

Discover the endless possibilities of a chatbot in a free demo.

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