All-in-one

WhatsApp customer service tool by Watermelon

Use WhatsApp as a customer service tool with Watermelon. Use all the Watermelon features your know and love with your own WhatsApp account.

whatsapp customer service

Provide customer service on WhatsApp

Be where your customers are

Easy-to-use interface

Delegate tasks to colleagues and teams

Centralize your communication channels

Deliver a personal experience

Your data is yours

whatsapp customer service afas

““Working with Watermelon means customers can now contact our company on WhatsApp, which is so easy for them. No more switching in between tools to have conversations!”“

– Jortijn Bijl - Senior Marketing Manager, Afas Software

Read the success story
whatsapp customer service

Improve availability

WhatsApp for customer service

Make it easy for customers to get in touch with you. Be active on the channels where your customers already are. Using WhatsApp for Business is becoming more popular than ever before!

customer service whatsapp

NEXT LEVEL SERVICE

A shared inbox for your whole team

Several inboxes that get overflowed. No one is going to be happy with that. Watermelon makes sure you work from one platform and switching is no longer necessary. It makes collaboration with your colleagues and your chatbot even more fun and easy.

2500+

chatbots built

3M+

conversations per month

30+

languages used

Customer Success Stories

Discover the challenges and solutions experienced by our customers.

Marijn from Haarspullen.nl
Logo of Haarspullen.nl
  • 1500 conversations per month with Chatbot Maartje
  • 100% automated conversations

GPT-4 chatbot Maartje has been online for just one month and is a filter for all customers before they reach the human colleagues. Where a 'regular' chatbot answered pre-set questions, Maartje effortlessly gives advice on products that fit the customer's wishes.

Phone-Factory chatbot
Logo of Phone-Factory
  • 500 conversations per month thanks to chatbot Tellie
  • 50% out of office conversations

Chatbot Tellie has been live for about a month, and Phone-Factory.nl is already seeing the positive impact. The chatbot is an extension of the business and helps take on work from the customer service team.

Logo of Logistiekconcurrent
Logo of Logistiekconcurrent
  • 70 percent of customer inquiries automated
  • 37 service hours saved per month

Also open outside office hours for customer questions? Logistiekconcurrent did not say no to that! To increase customer satisfaction and support the customer service team, they built a chatbot.

Succesverhaal Kitcentrum
Logo of Kitcentrum
  • Live within 30 days
  • Super personal chatbot

Being available 24/7, reducing the call-pressure and continuing to provide a personal service, that was the goal of Kitcentrum.nl. Meanwhile, chatbot Kittie picks up 600 calls a month and you can even play a game of soccer with him.

Successtory of Qander
Logo of Qander
  • 75 percent of chats are handled by the chatbot
  • 40 to 45 percent of queastions are outside office hours

Qander's goals were clear: more customer questions answered immediately, a lower workload for the service team, shorter waiting times and available 24/7. These goals have been achieved with Chatbot Emma/Marleen.

successtory chatbot Stichting BKR
Logo of BKR
  • 300 chatbot conversations a day
  • 75 percent of conversations are directly handled by the chatbot

BKR drives the road of digitalisation by implementing their customer service chatbot. The chatbot handles all FAQ’s while staying personal.




whatsapp customer service

Save time

Watermelon: the WhatsApp customer service tool

Experience the benefits of WhatsApp

whatsapp customer service

Centralize customer conversations

There’s more than just WhatsApp for customer service!

Did you know you can use Watermelon for more than just customer service software for WhatsApp?. Connect your other popular channels and centralize all your online contact into a single easy-to-use dashboard. Start the conversation on your website, Facebook Messenger, Twitter and Telegram.

Boost Your Productivity with your own GPT-4 chatbot . Get Started Today.

Transform your Customer Service with Watermelon's AI and GPT-4 Powered Chatbot Solution. Try it free now.

Book a free demo