Chatbot for HR & internal communications
Find talent and interact with candidates in an innovative way, optimise your onboarding process and give your employee satisfaction rating a boost.
Use chatbots for HR & internal communications
Improve the employee experience with intelligent automation
Onboarding
Create a virtual assistant to improve the employee experience and free up time for HR personnel. New hires can learn at their own pace, and ask questions through their digital onboarding buddy.
Recruitment
Find and recruit new talent in an innovative way. Improve and automate processes with a virtual assistant that collects data, provides important information and plans introductory calls or interviews.
HR assistant
Increase interaction with an intelligent chatbot as a part of the employee experience. Let the chatbot have conversations with employees to calculate remaining vacation days, process time off requests, and provide information on policy or contractual matters.
Performance Reviews
Decrease work stress on the HR team by automating performance reviews. Use chatbots to collect 360-degree feedback in a friendly and efficient way that’s on brand and in line with your organisation’s needs.
IT support
Give your IT team some peace by automating answers to frequently asked questions from employees. Let the chatbot attempt to resolve all common technical issues without the need for a human agent’s intervention.
Helpdesk
Create a chatbot that helps your internal customer service team answer questions quickly and correctly. Let the chatbot lead role-based training, provide internal information or share documentation.
“The Watermelon interface was immediately intuitive for us to use, which meant that we went live within two days!“
“No ‘you ask, we deliver’ mentality, but rather a Customer Success Manager that actually collaborates. I really felt like I had a new teammate working with me.“
11.000
Watermelon users
3M
Conversations per month
2.500
Chatbots created
30
Languages used
Reviews from our customers
Watermelon is rated on average 4.5 out of 5 stars among 70 reviews.
4.6
4.4
4.5
How can Watermelon improve your internal communications?
Lightning fast development
Watermelon's drag and drop system makes it easy to build on-brand chatbot conversations super quickly. Use your conversational design skills without needing to code and publish the chatbot to your customers’ favourite channels with the click of a button.
Software integrations
Offer exceptional customer service by integrating your chatbot with the tools you’re already using. Leverage our webhook integration, our native integrations or automate tasks with Zapier.
Be where your customers are
Publish your chatbot on your customers’ favourite channels with our easy one-click integrations. Improve customer satisfaction since it’s easier to reach you and your chatbot is quick to respond.
Super quick response time
Add multiple users to your Watermelon account and make your response time as low as possible. Collaborate seamlessly with your chatbot with smart handovers to human agents.
Collect real-time data
Your chatbot collects customer data in real-time that can be passed to your CRM system. Follow the real-time conversation or let the chatbot transfer the chat and customer details to the right employee, 24/7.
All-in-one platform
Your chatbot is the first line of contact, and as such gathers information about the customer during the conversation. If it can’t answer a question, it transfers the conversation and the information collected to the correct employee, all in one clear, easy-to-use platform.
Frequently Asked Questions
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Why should we use Watermelon?
Good question. Watermelon is a specialist in the building and management of chatbots. Alternatives are more general tools that typically allow you to automate only a fraction of your customer service messages. When a chatbot is too generic, it often has a negative impact on the customer experience. With Watermelon, we guarantee your chatbot does exactly what your customers need it to do.
Does Watermelon use artificial intelligence?
Yes. We have developed our own artificial intelligence that is tailored to the platform. That means all the knowledge that’s added is enriched by AI to successfully interpret the intent of the customer’s question.
Do you offer help implementing the Watermelon platform?
Of course! Our Customer Onboarding Specialist will support you in building and implementing your chatbot, aligning to best practices and providing feedback on your chatbot before it goes live.
20+ use cases for your chatbot
See our other successful use cases
See all
See how companies in a variety of industries are using Watermelon and make the most of your chatbot.
Marketing & lead generation
Generate leads, nurture your potential customers and improve your conversion rate with an AI-powered chatbot.
Sales
Offer 24/7 sales support, suggest and recommend products, and process transactions all in a chat conversation.
Customer Service
Answer frequently asked questions, offer 24/7 service, collect feedback, and assist with order status questions or returns. All in an automated way.