Tourism
The journey to an intelligent chatbot begins here
The dream of every company in the travel industry: 24/7 availability, offering immediate answers to customers in a variety of languages. An AI-powered chatbot is a digital employee that’s always ready to respond.
Why use a chatbot in the tourism and travel sector?
Improve availability
Increase customer satisfaction
Get more reservations
Actively request feedback and reviews
Respond in multiple languages
Improve accessibility
Get more customers with a chatbot
Increase the number of reservations
A chatbot is available day and night to immediately answer questions your website visitors might have, and they don’t need to wait for an email response. Questions before they book? The chatbot can provide a direct answer.
24/7/365
Improve your availability
Sometimes customers are in another time zone - what if your business is only open from 9AM to 5PM in Amsterdam? A chatbot means you’re available 24 hours per day, over the weekend and if no one is in the office to answer the phone.
2.500+
chatbots created with Watermelon
3M
conversations per month
30+
different languages used
Customer Success Stories
Discover the challenges and solutions experienced by our customers.
- 1500 conversations per month with Chatbot Maartje
- 100% automated conversations
GPT-4 chatbot Maartje has been online for just one month and is a filter for all customers before they reach the human colleagues. Where a 'regular' chatbot answered pre-set questions, Maartje effortlessly gives advice on products that fit the customer's wishes.
- 500 conversations per month thanks to chatbot Tellie
- 50% out of office conversations
Chatbot Tellie has been live for about a month, and Phone-Factory.nl is already seeing the positive impact. The chatbot is an extension of the business and helps take on work from the customer service team.
- 70 percent of customer inquiries automated
- 37 service hours saved per month
Also open outside office hours for customer questions? Logistiekconcurrent did not say no to that! To increase customer satisfaction and support the customer service team, they built a chatbot.
- Live within 30 days
- Super personal chatbot
Being available 24/7, reducing the call-pressure and continuing to provide a personal service, that was the goal of Kitcentrum.nl. Meanwhile, chatbot Kittie picks up 600 calls a month and you can even play a game of soccer with him.
- 75 percent of chats are handled by the chatbot
- 40 to 45 percent of queastions are outside office hours
Qander's goals were clear: more customer questions answered immediately, a lower workload for the service team, shorter waiting times and available 24/7. These goals have been achieved with Chatbot Emma/Marleen.
- 300 chatbot conversations a day
- 75 percent of conversations are directly handled by the chatbot
BKR drives the road of digitalisation by implementing their customer service chatbot. The chatbot handles all FAQ’s while staying personal.
Faster, better, and more fun
Increase customer satisfaction
If you can provide accurate answers immediately with a chatbot, that’s going to improve customer satisfaction. A chatbot can respond in a suitable tone of voice and be a delightful part of the overall experience.
Active and interactive
Ask for feedback and reviews
Ask customers about feedback on the reservation process or their travel experience, or solicit reviews for popular travel websites or business listings. See what you can improve and grow your business.