The journey to an intelligent chatbot begins here
The dream of every company in the travel industry: 24/7 availability, offering immediate answers to customers in a variety of languages. An AI-powered chatbot is a digital employee that’s always ready to respond.
Why use a chatbot in the tourism and travel sector?
Increase customer satisfaction
Get more reservations
Actively request feedback and reviews
Respond in multiple languages
A chatbot is available day and night to immediately answer questions your website visitors might have, and they don’t need to wait for an email response. Questions before they book? The chatbot can provide a direct answer.
Sometimes customers are in another time zone - what if your business is only open from 9AM to 5PM in Amsterdam? A chatbot means you’re available 24 hours per day, over the weekend and if no one is in the office to answer the phone.
chatbots created with Watermelon
conversations per month
different languages used
Customer Success Stories
Discover the challenges and solutions experienced by our customers.
- 500 conversations per month thanks to chatbot Tellie
- 50% out of office conversations
Chatbot Tellie has been live for about a month, and Phone-Factory.nl is already seeing the positive impact. The chatbot is an extension of the business and helps take on work from the customer service team.
- 70 percent of customer inquiries automated
- 37 service hours saved per month
Also open outside office hours for customer questions? Logistiekconcurrent did not say no to that! To increase customer satisfaction and support the customer service team, they built a chatbot.
- Live within 30 days
- Super personal chatbot
Being available 24/7, reducing the call-pressure and continuing to provide a personal service, that was the goal of Kitcentrum.nl. Meanwhile, chatbot Kittie picks up 600 calls a month and you can even play a game of soccer with him.
- 75 percent of chats are handled by the chatbot
- 40 to 45 percent of queastions are outside office hours
Qander's goals were clear: more customer questions answered immediately, a lower workload for the service team, shorter waiting times and available 24/7. These goals have been achieved with Chatbot Emma/Marleen.
- 300 chatbot conversations a day
- 75 percent of conversations are directly handled by the chatbot
BKR drives the road of digitalisation by implementing their customer service chatbot. The chatbot handles all FAQ’s while staying personal.
- 96% of the questions are automated
- Each day Chatbot Vilou saves PureLou 240 euro
With Chatbot Vilou, PureLou saves a lot every day. Vilou advises webshop visitors about the different products and with great results: 85% of PureLou’s hair salon clients are happy with chatbot Vilou!
Watermelon wordt beoordeeld met een 4.5 / 5 op basis van 70+ beoordelingen
If you can provide accurate answers immediately with a chatbot, that’s going to improve customer satisfaction. A chatbot can respond in a suitable tone of voice and be a delightful part of the overall experience.
Ask customers about feedback on the reservation process or their travel experience, or solicit reviews for popular travel websites or business listings. See what you can improve and grow your business.