Tourism

The journey to an intelligent chatbot begins here

The dream of every company in the travel industry: 24/7 availability, offering immediate answers to customers in a variety of languages. An AI-powered chatbot is a digital employee that’s always ready to respond.

chatbot tourism

Why use a chatbot in the tourism and travel sector?

Improve availability

Increase customer satisfaction

Get more reservations

Actively request feedback and reviews

Respond in multiple languages

Improve accessibility

Rody Hermkens

“Building the chatbot was so quick - within a week Chatbot Loggi was live. The platform is very easy to use. It’s intuitively designed and also makes it fun to build the chatbot.“

– Rody Hermkens - Head of Marketing, Logistiekconcurrent

Read the success story
chatbot onderwijs

Get more customers with a chatbot

Increase the number of reservations

A chatbot is available day and night to immediately answer questions your website visitors might have, and they don’t need to wait for an email response. Questions before they book? The chatbot can provide a direct answer.

chatbot onderwijs

24/7/365

Improve your availability

Sometimes customers are in another time zone - what if your business is only open from 9AM to 5PM in Amsterdam? A chatbot means you’re available 24 hours per day, over the weekend and if no one is in the office to answer the phone.

2.500+

chatbots created with Watermelon

3M

conversations per month

30+

different languages used

Success Stories

Customer Success Stories

Discover the challenges and solutions experienced by our customers.

Read all success stories
Phone-Factory chatbotLogo of Phone-Factory
  • 500 conversations per month thanks to chatbot Tellie
  • 50% out of office conversations

Chatbot Tellie has been live for about a month, and Phone-Factory.nl is already seeing the positive impact. The chatbot is an extension of the business and helps take on work from the customer service team.

Logo of LogistiekconcurrentLogo of Logistiekconcurrent
  • 70 percent of customer inquiries automated
  • 37 service hours saved per month

Also open outside office hours for customer questions? Logistiekconcurrent did not say no to that! To increase customer satisfaction and support the customer service team, they built a chatbot.

Succesverhaal KitcentrumLogo of Kitcentrum
  • Live within 30 days
  • Super personal chatbot

Being available 24/7, reducing the call-pressure and continuing to provide a personal service, that was the goal of Kitcentrum.nl. Meanwhile, chatbot Kittie picks up 600 calls a month and you can even play a game of soccer with him.

Successtory of QanderLogo of Qander
  • 75 percent of chats are handled by the chatbot
  • 40 to 45 percent of queastions are outside office hours

Qander's goals were clear: more customer questions answered immediately, a lower workload for the service team, shorter waiting times and available 24/7. These goals have been achieved with Chatbot Emma/Marleen.

successtory chatbot Stichting BKRLogo of BKR
  • 300 chatbot conversations a day
  • 75 percent of conversations are directly handled by the chatbot

BKR drives the road of digitalisation by implementing their customer service chatbot. The chatbot handles all FAQ’s while staying personal.

Succesverhaal chatbot PureLouLogo van PureLou
  • 96% of the questions are automated
  • Each day Chatbot Vilou saves PureLou 240 euro

With Chatbot Vilou, PureLou saves a lot every day. Vilou advises webshop visitors about the different products and with great results: 85% of PureLou’s hair salon clients are happy with chatbot Vilou!

Read all success stories

Watermelon wordt beoordeeld met een 4.5 / 5 op basis van 70+ beoordelingen

chatbot onderwijs

Faster, better, and more fun

Increase customer satisfaction

If you can provide accurate answers immediately with a chatbot, that’s going to improve customer satisfaction. A chatbot can respond in a suitable tone of voice and be a delightful part of the overall experience.

Chatbot onderwijs

Active and interactive

Ask for feedback and reviews

Ask customers about feedback on the reservation process or their travel experience, or solicit reviews for popular travel websites or business listings. See what you can improve and grow your business.

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