We’re serious about protecting the privacy of our end users and customers. We’ll never collect data without explicit permission. Read on to learn how Watermelon protects privacy.

1. Privacy by Design

Watermelon is a platform to centralize and automate customer contact. We work with conversational data, so we designed Watermelon to protect privacy. We’ve always offered the ability to engage with a chatbot without collecting personal data from end users.

2. Your data, your rules

The data that Watermelon collects in the platform about you is yours and will always be yours. Your data lives on a Google server in Belgium. As a data owner and customer you are the only one who has direct access to your data. Your data will never be used by third parties for other purposes than what you intend with your chatbot without explicit permission. Our data retention time is 365 days. We also have a data processing agreement which can be signed. As a Watermelon client, you can offer your end users full transparency about how data is saved and how Watermelon functions as a data processor.

3. The chatbot doesn’t follow users, it has conversations

Having a meaningful conversation requires data from the customer. You can always choose to delete this data. Watermelon offers you the option to automatically delete from our servers the data that’s been saved. When a customer asks, you can easily delete a conversation or an entire customer profile.. Customers have the option to decide what kind of data they provide to Watermelon with the certainty that it will never be misused.

4. We respect your privacy, and that of your customers

Watermelon makes privacy a priority – not just for you, but also for your customers. If you find a way we can do better, let us know.

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GDPR compliant: privacy simplified

Watermelon is fully compliant with the General Data Protection Regulation (GDPR). We’ve integrated compliance controls into the Watermelon platform, so that our customers can also ensure they’re GDPR compliant.

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Security is necessary to guarantee the privacy of our customers. We store all data in a secure environment and maintain the necessary certificates, processes and audits in order to systematically ensure the safety of our platform and your data.

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