Manage all customer contact from one platform
Powerful support software for a better experience
Support Software can help you organize incoming conversations, leverage a chatbot for automation, and allow your team to build customer profiles.
Get software support for your customer service team
Centralize all your communication channels
Easy-to-use interface
Delegate to colleagues and teams
Active on channels your customers love
Be approachable
Proactive customer contact

Collaborate efficiently
Collaboration with your chatbot was never easier
Watermelon’s hybrid model allows your chatbot and live agent team to work together in harmony. When your chatbot can’t answer a new question, the conversation is automatically transferred to the appropriate team member. The hybrid model means less customer frustration and flexibility in providing answers.

360-degree profile
Recognize customers and provide a personal experience
Create 360-degree customer profiles by collecting the data your business needs. Have your chatbot, with permission, collect customer data, have your team add tags and notes, and consult the conversation history when interfacing with customers. Deliver a delightful personal customer service experience with Watermelon!
2.500.000
conversations happening every month
10.000
leads generated every month
7.500.000
customer questions automated every month
Success Stories
What customers say about Watermelon
Read about the challenges and solutions of our customers.
Watermelon wordt beoordeeld met een 4.5 / 5 op basis van 60 beoordelingen.