Manage all customer contact from one platform

Powerful support software for a better experience

Support Software can help you organize incoming conversations, leverage a chatbot for automation, and allow your team to build customer profiles.

support software

Get software support for your customer service team

Centralize all your communication channels

Easy-to-use interface

Delegate to colleagues and teams

Active on channels your customers love

Be approachable

Proactive customer contact

support software

“Watermelon allows us to take advantage of the digital service revolution but maintain a personal and guided approach to customer contact. That’s exactly what we wanted.“

Maureen van den Bergh - Senior Lead, Customer Contact Center, BKR Foundation

Read the success story
support software


A shared inbox for your whole team

Several inboxes that get overflowed. No one is going to be happy about that. With Watermelon you work from one platform so that switching is no longer necessary. Everything is arranged from here, making collaboration with your colleagues and your chatbot even more fun and easy.

support software

360-degree profile

Recognize customers and provide a personal experience

Create 360-degree customer profiles by collecting the data your business needs. Have your chatbot, with permission, collect customer data, have your team add tags and notes, and consult the conversation history when interfacing with customers. Deliver a delightful personal customer service experience with Watermelon!


conversations happening every month


leads generated every month


customer questions automated every month

Success Stories

What customers say about Watermelon

Read about the challenges and solutions of our customers.

Read all success stories
Hunter Douglas chatbotLogo of Hunter Douglas
  • 15 leads a week thanks to chatbot Lilly
  • CRM system integrated with the chatbot

Chatbot Lilly supports website visitors by matching up them with the right products and dealers. By interlinking the CRM system of Luxaflex® with chatbot Lilly, the Sales department gets to work as efficiently as possible.

Logo of LogistiekconcurrentLogo of Logistiekconcurrent
  • 70 percent of customer inquiries automated
  • 37 service hours saved per month

Also open outside office hours for customer questions? Logistiekconcurrent did not say no to that! To increase customer satisfaction and support the customer service team, they built a chatbot.

Succesverhaal KitcentrumLogo of Kitcentrum
  • Live within 30 days
  • Super personal chatbot

Being available 24/7, reducing the call-pressure and continuing to provide a personal service, that was the goal of Meanwhile, chatbot Kittie picks up 600 calls a month and you can even play a game of soccer with him.

Successtory of QanderLogo of Qander
  • 75 percent of chats are handled by the chatbot
  • 40 to 45 percent of queastions are outside office hours

Qander's goals were clear: more customer questions answered immediately, a lower workload for the service team, shorter waiting times and available 24/7. These goals have been achieved with Chatbot Emma/Marleen.

successtory chatbot Stichting BKRLogo of BKR
  • 300 chatbot conversations a day
  • 75 percent of conversations are directly handled by the chatbot

BKR drives the road of digitalisation by implementing their customer service chatbot. The chatbot handles all FAQ’s while staying personal.

Succesverhaal chatbot PureLouLogo van PureLou
  • 96% of the questions are automated
  • Each day Chatbot Vilou saves PureLou 240 euro

With Chatbot Vilou, PureLou saves a lot every day. Vilou advises webshop visitors about the different products and with great results: 85% of PureLou’s hair salon clients are happy with chatbot Vilou!

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Watermelon wordt beoordeeld met een 4.5 / 5 op basis van 60 beoordelingen.

support software chatbot

Automate customer contact

Reduce pressure on your team with a chatbot

When you build a chabot (no coding required with Watermelon) you can automate up to 85% of customer contact. While your chatbot focuses on frequently asked questions, your team has time for more complex inquiries.

support software statistieken

Get performance insights

Make data-driven decisions

Optimize your service experience with Watermelon’s customer experience software. Access real-time statistics and understand customer behavior. Export results and continuously improve your team’s performance. Make the most of your team’s potential!

Build a chatbot in minutes with our easy-to-use chatbot builder

The AI-powered chatbot solution for Customer Service, Marketing, Sales and HR. Start for free with our free trial.

Request a free demo