Manage all customer contact from one platform
Powerful support software for a better experience
Support Software can help you organize incoming conversations, leverage a chatbot for automation, and allow your team to build customer profiles.
Get software support for your customer service team
Centralize all your communication channels
Easy-to-use interface
Delegate to colleagues and teams
Active on channels your customers love
Be approachable
Proactive customer contact
Collaborate efficiently
Collaboration with your chatbot was never easier
Watermelon’s hybrid model allows your chatbot and live agent team to work together in harmony. When your chatbot can’t answer a new question, the conversation is automatically transferred to the appropriate team member. The hybrid model means less customer frustration and flexibility in providing answers.
360-degree profile
Recognize customers and provide a personal experience
Create 360-degree customer profiles by collecting the data your business needs. Have your chatbot, with permission, collect customer data, have your team add tags and notes, and consult the conversation history when interfacing with customers. Deliver a delightful personal customer service experience with Watermelon!
2.500.000
conversations happening every month
10.000
leads generated every month
7.500.000
customer questions automated every month
Success Stories
What customers say about Watermelon
Read about the challenges and solutions of our customers.
- 15 leads a week thanks to chatbot Lilly
- CRM system integrated with the chatbot
Chatbot Lilly supports website visitors by matching up them with the right products and dealers. By interlinking the CRM system of Luxaflex® with chatbot Lilly, the Sales department gets to work as efficiently as possible.
- 70 percent of customer inquiries automated
- 37 service hours saved per month
Also open outside office hours for customer questions? Logistiekconcurrent did not say no to that! To increase customer satisfaction and support the customer service team, they built a chatbot.
- Live within 30 days
- Super personal chatbot
Being available 24/7, reducing the call-pressure and continuing to provide a personal service, that was the goal of Kitcentrum.nl. Meanwhile, chatbot Kittie picks up 600 calls a month and you can even play a game of soccer with him.
- 75 percent of chats are handled by the chatbot
- 40 to 45 percent of queastions are outside office hours
Qander's goals were clear: more customer questions answered immediately, a lower workload for the service team, shorter waiting times and available 24/7. These goals have been achieved with Chatbot Emma/Marleen.
- 300 chatbot conversations a day
- 75 percent of conversations are directly handled by the chatbot
BKR drives the road of digitalisation by implementing their customer service chatbot. The chatbot handles all FAQ’s while staying personal.
- 96% of the questions are automated
- Each day Chatbot Vilou saves PureLou 240 euro
With Chatbot Vilou, PureLou saves a lot every day. Vilou advises webshop visitors about the different products and with great results: 85% of PureLou’s hair salon clients are happy with chatbot Vilou!
Watermelon wordt beoordeeld met een 4.5 / 5 op basis van 60 beoordelingen.
