Statistics
Keep improving your chatbot
Gain valuable insights from the Watermelon statistics. Continuously improve your chatbot and understand where possible improvements are in your Customer Experience
Why use Watermelon’s statistics?
Discover peak hours
Analyse all conversations
Discover trends in conversations
View the number of chatbot conversations
Improve the degree of automation
Learn from mistakes
Always busy
Discover peak hours
By gaining insights in your busiest moments of the day, you know exactly how you can make your customer service department scalable. Tune your chatbot to the peak hours and relax your department.
Keep improving
Discover trends in conversations
Analyse what conversations are about, have your chatbot automatically decide what the topics of the conversations are and optimise your chatbot based on these topics.
From 20% to 80%
Improve the degree of automation
With Watermelon’s statistics you gain a good insight in what conversations are about. You know exactly which questions your chatbot can answer, but also which questions it doesn’t know the answer to yet. Keep improving your chatbot and steadily increase the degree of automation.
Straight-A performer
Analyse your satisfaction scores
Gain a complete insight in your chatbot’s satisfaction score. Is it performing well and receiving high scores, or does the chatbot’s content need adjusting?
What can Watermelon do for you?
See our product features
Chatbot builder
Automate your customer service conversations with our no-code chatbot builder.
Connect channels
Publish your chatbot on your most popular customer service channels like Facebook and WhatsApp.
Handover
Create the optimal collaboration between your chatbot and your team of customer service agents.
Statistics
Measure your chatbot’s performance and find areas to further improve.
Customer profiles
Allow your chatbot to work with customers to automatically build customer profiles.
Integrations
Integrate Watermelon with your existing software to help customers with even more information at hand.