Integrate and automate
Thanks to Watermelon's API, the chatbot has access to information outside of its own system. The chatbot searches the backend for the necessary information, without disrupting or slowing down the process. The API acts as a bridge between systems that ensures that information travels back and forth quickly and efficiently. This gives the chatbot a wide range of tools and databases for an optimal customer experience.
API’s for chatbots
Thanks to the API, your chatbot handles frequently asked questions, such as 'What is my order status?', without your employees having to provide support. Your chatbot automatically retrieves the available information from the external app and communicates this to the customer.
The API also allows information to be sent from Watermelon to external apps. Think of updating your CRM system. Does the customer give his or her address to the chatbot? Then this data can also be stored in your CRM.
Fully integrate Watermelon in your organization
Automate your processes
Automate your customer service conversations with our no-code chatbot builder.
Publish your chatbot on your most popular customer service channels like Facebook and WhatsApp.
Create the optimal collaboration between your chatbot and your team of customer service agents.
Measure your chatbot’s performance and find areas to further improve.
Allow your chatbot to work with customers to automatically build customer profiles.
Integrate Watermelon with your existing software to help customers with even more information at hand.
Start building your chatbot today!
Discover the endless possibilities of a chatbot in a free demo.
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