Integrations / BUILD WEBHOOKS
Webhooks
Webhooks allow your chatbot to exchange information with external systems in real time. This means your chatbot can answer more complex questions and make your customer service team even more efficient!
What is a webhook?
Webhooks are also known as an ‘HTTP push’ or a ‘web callback’. Webhooks allow applications to exchange information automatically and in real time. When the callback is triggered, data is pulled from a external source and provided in the requesting application. By building a webhook between Watermelon and an external application, the chatbot can request and provide information real-time in the chat conversation.
Easily create webhooks with our API documentation
We’ve created detailed API documentation so you can build your own webhooks. Your development team can create a connection between Watermelon and your external application. Want to get started? Dig in to the documentation at developer.watermelon.co.
HIGHLY INTELLIGENT CHATBOT
Integrate your chatbot with your CRM system
When a customer starts a chat, your chatbot can request information from another application, like your CRM system. This means your chatbot can provide your customers with details such as their order status or case progress, but also request details from the customer and update these in your CRM system. Integrating your CRM with your Watermelon chatbot means that conversations with customers have the most up-to-date information available, and that more complex questions can also be automatically answered by your chatbot!
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Waarom met Watermelon een chatbot maken?
Chatbot builder
Automate your customer service conversations with our no-code chatbot builder.
Connect channels
Publish your chatbot on your most popular customer service channels like Facebook and WhatsApp.
Shared inbox
A shared inbox to collaborate with your whole team.
Statistics
Measure your chatbot’s performance and find areas to further improve.
Customer profiles
Allow your chatbot to work with customers to automatically build customer profiles.
Integrations
Integrate Watermelon with your existing software to help customers with even more information at hand.
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