Automate your customer service

Automate your customer service

Watermelon’s all-in-one platform makes it easy to deliver service your clients need and deserve. Automate conversations with a codeless chatbot and stay in control of customer conversations.

Enterprise klantenservice solution

The customer service solution for Enterprise

Automate FAQ

Hand off conversations to a human agent

Centralize all communication channels

Create a 360º customer profile

Improve productivity

Be active where your customers are active

Enterprise klantenservice solution BKR

“We could provide and manage digital contact with our customers, still staying personal and acting as consultants. That’s exactly what we wanted!“

Maureen van den Bergh - Senior Customer Contact Center Advisor

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Enterprise klantenservice solution

24/7 first-line contact

Answer thousands of customers at once

Answer from anywhere with Watermelon’s chatbot. Build your own and increase availability to 24/7.

Enterprise klantenservice solution

360° customer profiles

Take a personal approach

You’ll delight your customers and improve loyalty with a personalized approach to customer service. Fill in all the profile fields in Watermelon’s CRM, or have the chatbot do this automatically with permission so you can understand who you’re talking to and what they need.

2.500.000

Conversations happening every month

10.000

Leads generated every month

7.500.000

Customer questions automated every month

Success Stories

What customers say about Watermelon

Read about the challenges and solutions of our customers.

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Hunter Douglas chatbotLogo of Hunter Douglas
  • 15 leads a week thanks to chatbot Lilly
  • CRM system integrated with the chatbot

Chatbot Lilly supports website visitors by matching up them with the right products and dealers. By interlinking the CRM system of Luxaflex® with chatbot Lilly, the Sales department gets to work as efficiently as possible.

Logo of LogistiekconcurrentLogo of Logistiekconcurrent
  • 70 percent of customer inquiries automated
  • 37 service hours saved per month

Also open outside office hours for customer questions? Logistiekconcurrent did not say no to that! To increase customer satisfaction and support the customer service team, they built a chatbot.

Succesverhaal KitcentrumLogo of Kitcentrum
  • Live within 30 days
  • Super personal chatbot

Being available 24/7, reducing the call-pressure and continuing to provide a personal service, that was the goal of Kitcentrum.nl. Meanwhile, chatbot Kittie picks up 600 calls a month and you can even play a game of soccer with him.

Successtory of QanderLogo of Qander
  • 75 percent of chats are handled by the chatbot
  • 40 to 45 percent of queastions are outside office hours

Qander's goals were clear: more customer questions answered immediately, a lower workload for the service team, shorter waiting times and available 24/7. These goals have been achieved with Chatbot Emma/Marleen.

successtory chatbot Stichting BKRLogo of BKR
  • 300 chatbot conversations a day
  • 75 percent of conversations are directly handled by the chatbot

BKR drives the road of digitalisation by implementing their customer service chatbot. The chatbot handles all FAQ’s while staying personal.

Succesverhaal chatbot PureLouLogo van PureLou
  • 96% of the questions are automated
  • Each day Chatbot Vilou saves PureLou 240 euro

With Chatbot Vilou, PureLou saves a lot every day. Vilou advises webshop visitors about the different products and with great results: 85% of PureLou’s hair salon clients are happy with chatbot Vilou!

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Watermelon scores an average of 4.5 / 5 from 60 reviews.

Enterprise klantenservice solution

Powerful chatbot handovers

Work efficiently, together

Experience collaborating with customer service colleagues better than ever before. The chatbot automatically transfers the conversation to a live agent or team when the threshold of not understanding the question is met. The live agent or team picks up the conversation from the same platform.

Enterprise klantenservice solution

Detailed analytics

Optimize conversions

Dive into detailed statistics and understand how your website visitors are converting. Find points to improve upon when looking at where people drop off during their browsing or shopping experience. Optimize your team’s bandwidth and let the chatbot handle peak volume moments.

Build a chatbot in minutes with our easy-to-use chatbot builder

The AI-powered chatbot solution for Customer Service, Marketing, Sales and HR. Start for free with our free trial.

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