Automate your customer service
Automate your customer service
Watermelon’s all-in-one platform makes it easy to deliver service your clients need and deserve. Automate conversations with a codeless chatbot and stay in control of customer conversations.
The customer service solution for Enterprise
Automate FAQ
Hand off conversations to a human agent
Centralize all communication channels
Create a 360º customer profile
Improve productivity
Be active where your customers are active
360° customer profiles
Take a personal approach
You’ll delight your customers and improve loyalty with a personalized approach to customer service. Fill in all the profile fields in Watermelon’s CRM, or have the chatbot do this automatically with permission so you can understand who you’re talking to and what they need.
2500+
chatbots created with Watermelon
3M
conversations per month
30+
different languages used
Customer Success Stories
Discover the challenges and solutions experienced by our customers.
- 1500 conversations per month with Chatbot Maartje
- 100% automated conversations
GPT-4 chatbot Maartje has been online for just one month and is a filter for all customers before they reach the human colleagues. Where a 'regular' chatbot answered pre-set questions, Maartje effortlessly gives advice on products that fit the customer's wishes.
- 500 conversations per month thanks to chatbot Tellie
- 50% out of office conversations
Chatbot Tellie has been live for about a month, and Phone-Factory.nl is already seeing the positive impact. The chatbot is an extension of the business and helps take on work from the customer service team.
- 70 percent of customer inquiries automated
- 37 service hours saved per month
Also open outside office hours for customer questions? Logistiekconcurrent did not say no to that! To increase customer satisfaction and support the customer service team, they built a chatbot.
- Live within 30 days
- Super personal chatbot
Being available 24/7, reducing the call-pressure and continuing to provide a personal service, that was the goal of Kitcentrum.nl. Meanwhile, chatbot Kittie picks up 600 calls a month and you can even play a game of soccer with him.
- 75 percent of chats are handled by the chatbot
- 40 to 45 percent of queastions are outside office hours
Qander's goals were clear: more customer questions answered immediately, a lower workload for the service team, shorter waiting times and available 24/7. These goals have been achieved with Chatbot Emma/Marleen.
- 300 chatbot conversations a day
- 75 percent of conversations are directly handled by the chatbot
BKR drives the road of digitalisation by implementing their customer service chatbot. The chatbot handles all FAQ’s while staying personal.
Powerful chatbot handovers
Work efficiently, together
Experience collaborating with customer service colleagues better than ever before. The chatbot automatically transfers the conversation to a live agent or team when the threshold of not understanding the question is met. The live agent or team picks up the conversation from the same platform.
Detailed analytics
Optimize conversions
Dive into detailed statistics and understand how your website visitors are converting. Find points to improve upon when looking at where people drop off during their browsing or shopping experience. Optimize your team’s bandwidth and let the chatbot handle peak volume moments.