Everything you need for the best service
Helpdesk-software for a stellar service
Transcend your competition by offering not only a faster but also more efficient service with Watermelon. Enjoy countless features in our all-in-one solution and better your workflow day by day.
Make yourself comfortable while offering the best serviceMake yourself comfortable while offering the best service
Automate FAQ
Hand off conversations to a human agent
Centralize all communication channels
Create a 360º customer profile
Improve productivity
Be active where your customers are active
Sort your incoming queries
Work efficiently together in teams
Within the Watermelon platform you easily divide incoming queries between colleagues and teams. Your customers get in contact with the right employee right away. Divide and conquer your customer contact!
2500+
chatbots created with Watermelon
3M
conversations per month
30+
different languages used
Customer Success Stories
Discover the challenges and solutions experienced by our customers.
- 1500 conversations per month with Chatbot Maartje
- 100% automated conversations
GPT-4 chatbot Maartje has been online for just one month and is a filter for all customers before they reach the human colleagues. Where a 'regular' chatbot answered pre-set questions, Maartje effortlessly gives advice on products that fit the customer's wishes.
- 500 conversations per month thanks to chatbot Tellie
- 50% out of office conversations
Chatbot Tellie has been live for about a month, and Phone-Factory.nl is already seeing the positive impact. The chatbot is an extension of the business and helps take on work from the customer service team.
- 70 percent of customer inquiries automated
- 37 service hours saved per month
Also open outside office hours for customer questions? Logistiekconcurrent did not say no to that! To increase customer satisfaction and support the customer service team, they built a chatbot.
- Live within 30 days
- Super personal chatbot
Being available 24/7, reducing the call-pressure and continuing to provide a personal service, that was the goal of Kitcentrum.nl. Meanwhile, chatbot Kittie picks up 600 calls a month and you can even play a game of soccer with him.
- 75 percent of chats are handled by the chatbot
- 40 to 45 percent of queastions are outside office hours
Qander's goals were clear: more customer questions answered immediately, a lower workload for the service team, shorter waiting times and available 24/7. These goals have been achieved with Chatbot Emma/Marleen.
- 300 chatbot conversations a day
- 75 percent of conversations are directly handled by the chatbot
BKR drives the road of digitalisation by implementing their customer service chatbot. The chatbot handles all FAQ’s while staying personal.
