Everything you need for the best service

Helpdesk-software for a stellar service

Transcend your competition by offering not only a faster but also more efficient service with Watermelon. Enjoy countless features in our all-in-one solution and better your workflow day by day.

helpdesk software

Make yourself comfortable while offering the best serviceMake yourself comfortable while offering the best service

Automate FAQ

Hand off conversations to a human agent

Centralize all communication channels

Create a 360º customer profile

Improve productivity

Be active where your customers are active

helpdesk software bkr

“With Watermelon we join the road of digitalization in customer contact while staying personal towards our customers. That’s exactly what we were looking for.“

- Maureen van den Bergh - Senior Customer Contact Centre BKR

Read the success story
helpdesk software

NEXT LEVEL SERVICE

A shared inbox for your whole team

Several inboxes that get overflowed. No one is going to be happy with that. Watermelon makes sure you work from one platform and switching is no longer necessary. It makes collaboration with your colleagues and your chatbot even more fun and easy.

Helpdesk software

Sort your incoming queries

Work efficiently together in teams

Within the Watermelon platform you easily divide incoming queries between colleagues and teams. Your customers get in contact with the right employee right away. Divide and conquer your customer contact!

2500+

chatbots created with Watermelon

3M

conversations per month

30+

different languages used

Success Stories

Customer Success Stories

Discover the challenges and solutions experienced by our customers.

Read all success stories
Phone-Factory chatbotLogo of Phone-Factory
  • 500 conversations per month thanks to chatbot Tellie
  • 50% out of office conversations

Chatbot Tellie has been live for about a month, and Phone-Factory.nl is already seeing the positive impact. The chatbot is an extension of the business and helps take on work from the customer service team.

Logo of LogistiekconcurrentLogo of Logistiekconcurrent
  • 70 percent of customer inquiries automated
  • 37 service hours saved per month

Also open outside office hours for customer questions? Logistiekconcurrent did not say no to that! To increase customer satisfaction and support the customer service team, they built a chatbot.

Succesverhaal KitcentrumLogo of Kitcentrum
  • Live within 30 days
  • Super personal chatbot

Being available 24/7, reducing the call-pressure and continuing to provide a personal service, that was the goal of Kitcentrum.nl. Meanwhile, chatbot Kittie picks up 600 calls a month and you can even play a game of soccer with him.

Successtory of QanderLogo of Qander
  • 75 percent of chats are handled by the chatbot
  • 40 to 45 percent of queastions are outside office hours

Qander's goals were clear: more customer questions answered immediately, a lower workload for the service team, shorter waiting times and available 24/7. These goals have been achieved with Chatbot Emma/Marleen.

successtory chatbot Stichting BKRLogo of BKR
  • 300 chatbot conversations a day
  • 75 percent of conversations are directly handled by the chatbot

BKR drives the road of digitalisation by implementing their customer service chatbot. The chatbot handles all FAQ’s while staying personal.

Succesverhaal chatbot PureLouLogo van PureLou
  • 96% of the questions are automated
  • Each day Chatbot Vilou saves PureLou 240 euro

With Chatbot Vilou, PureLou saves a lot every day. Vilou advises webshop visitors about the different products and with great results: 85% of PureLou’s hair salon clients are happy with chatbot Vilou!

Read all success stories

Watermelon scores an average of 4.5 / 5 from 70+ reviews.

helpdesk software

360 degree customer profile

Get to know your customers

Easily build a complete customer profile with data that matters. Add tags, notes and highlights to make sure everyone is always up-to-date. Your customers will receive the most personal service.

helpdesk software

Automate your service

Save precious time with automated conversations

Build your very own digital colleague with our code-free chatbot builder. Simply add your frequently asked questions or create complex dialogues. You fill in the content, our artificial in the rest.

Boost Your Productivity with Watermelon. Get Started Now.

Transform your Customer Service with Watermelon's AI-Powered Chatbot Solution. Try it free now.

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