Streamline, Enhance, Automate
Create an outstanding customer experience
Streamline your customer communication with our chatbot platform. Manage both your chatbot and inbox in one place, with no coding required. Integrate with your favorite tools and all communication channels to provide an outstanding customer experience.
The benefits of using Watermelon
Improve customer service
Save time and resources
Increase engagement
Easy to use
Customizable
Gain better insights
“It’s really user friendly, quick implementation and instant benefit! Most chatbots I find really annoying, but with Watermelon you can build your own chatbot and it’s so easy to set up and straight forward. The easiness is really the strength of Watermelon.“
Unified Messaging Hub
Chatbot and inbox management in one place
Keep your customer communication organized with Watermelon's all-in-one messaging platform. Manage both your chatbot and inbox in one place for streamlined customer support.
Code-Free Chatbot
No coding required - chatbot platform
Build and deploy chatbots with ease using Watermelon's no-code platform. Create automated experiences for your customers and save time and resources without the need for technical expertise.
85%
of total conversations are automated by Watermelon users
35%
reduction of email and telephone contact after a chatbot has been implemented
22
days is the average amount of time it takes a Watermelon user to implement a chatbot
Customer Success Stories
Discover the challenges and solutions experienced by our customers.
- 1500 conversations per month with Chatbot Maartje
- 100% automated conversations
GPT-4 chatbot Maartje has been online for just one month and is a filter for all customers before they reach the human colleagues. Where a 'regular' chatbot answered pre-set questions, Maartje effortlessly gives advice on products that fit the customer's wishes.
- 500 conversations per month thanks to chatbot Tellie
- 50% out of office conversations
Chatbot Tellie has been live for about a month, and Phone-Factory.nl is already seeing the positive impact. The chatbot is an extension of the business and helps take on work from the customer service team.
- 70 percent of customer inquiries automated
- 37 service hours saved per month
Also open outside office hours for customer questions? Logistiekconcurrent did not say no to that! To increase customer satisfaction and support the customer service team, they built a chatbot.
- Live within 30 days
- Super personal chatbot
Being available 24/7, reducing the call-pressure and continuing to provide a personal service, that was the goal of Kitcentrum.nl. Meanwhile, chatbot Kittie picks up 600 calls a month and you can even play a game of soccer with him.
- 75 percent of chats are handled by the chatbot
- 40 to 45 percent of queastions are outside office hours
Qander's goals were clear: more customer questions answered immediately, a lower workload for the service team, shorter waiting times and available 24/7. These goals have been achieved with Chatbot Emma/Marleen.
- 300 chatbot conversations a day
- 75 percent of conversations are directly handled by the chatbot
BKR drives the road of digitalisation by implementing their customer service chatbot. The chatbot handles all FAQ’s while staying personal.
Omni-Channel Integration
All communication channels integrated
Reach your customers where they are with Watermelon's integrated messaging channels. Connect with customers on WhatsApp, Facebook Messenger, and more all in one place for a seamless omnichannel experience.
Tool Integration Made Easy
Seamless integration with your favorite tools
Integrate Watermelon's chatbot platform with your favorite tools for an even more powerful customer support experience. Connect with tools like Salesforce, Shopify, and more for enhanced automation and efficiency.