Intergraties
WhatsApp for business
Use WhatsApp for business via the official WhatsApp Business API with Watermelon. It’s never been easier to use WhatsApp as a customer service channel.
The WhatsApp solution for business
Be where your customers are
Easy-to-use interface
Delegate tasks to colleagues and teams
Centralize your communication channels
Deliver a personal experience
Your data is yours
Improve your customer service
Use WhatsApp for business
Know where your customers are: with more than 2 billion users WhatsApp is the messaging platform where your business needs to be. Enjoy using WhatsApp from a single dashboard with multiple users, one inbox and a centralized system to organize and manage conversations. You’ll be making customers happy in no-time with. WhatsApp for business via Watermelon!
Collaborate efficiently
Collaboration with your chatbot was never easier
Watermelon’s hybrid model allows your chatbot and live agent team to work together in harmony. When your chatbot can’t answer a new question, the conversation is automatically transferred to the appropriate team member. The hybrid model means less customer frustration and flexibility in providing answers.
2.500.000
conversations happening every month
10.000
leads generated per month
7.500.000
customer questions automated each month
Success Stories
What customers say about Watermelon
Read about the challenges and solutions of our customers.
- 15 leads a week thanks to chatbot Lilly
- CRM system integrated with the chatbot
Chatbot Lilly supports website visitors by matching up them with the right products and dealers. By interlinking the CRM system of Luxaflex® with chatbot Lilly, the Sales department gets to work as efficiently as possible.
- 70 percent of customer inquiries automated
- 37 service hours saved per month
Also open outside office hours for customer questions? Logistiekconcurrent did not say no to that! To increase customer satisfaction and support the customer service team, they built a chatbot.
- Live within 30 days
- Super personal chatbot
Being available 24/7, reducing the call-pressure and continuing to provide a personal service, that was the goal of Kitcentrum.nl. Meanwhile, chatbot Kittie picks up 600 calls a month and you can even play a game of soccer with him.
- 75 percent of chats are handled by the chatbot
- 40 to 45 percent of queastions are outside office hours
Qander's goals were clear: more customer questions answered immediately, a lower workload for the service team, shorter waiting times and available 24/7. These goals have been achieved with Chatbot Emma/Marleen.
- 300 chatbot conversations a day
- 75 percent of conversations are directly handled by the chatbot
BKR drives the road of digitalisation by implementing their customer service chatbot. The chatbot handles all FAQ’s while staying personal.
- 96% of the questions are automated
- Each day Chatbot Vilou saves PureLou 240 euro
With Chatbot Vilou, PureLou saves a lot every day. Vilou advises webshop visitors about the different products and with great results: 85% of PureLou’s hair salon clients are happy with chatbot Vilou!
Watermelon scores an average of 4.5 / 5 from 60 reviews.
Collaborate efficiently
Answer WhatsApp for business conversations as a team
The Watermelon platform makes collaboration a breeze: all conversations from all channels come into a central location in a single dashboard. Pick up WhatsApp customer service conversations in a click, and transfer them between colleagues or teams.
