All-in-one

WhatsApp customer service tool by Watermelon

Use WhatsApp as a customer service tool with Watermelon. Use all the Watermelon features your know and love with your own WhatsApp account.

whatsapp customer service

Provide customer service on WhatsApp

Be where your customers are

Easy-to-use interface

Delegate tasks to colleagues and teams

Centralize your communication channels

Deliver a personal experience

Your data is yours

whatsapp customer service afas

““Working with Watermelon means customers can now contact our company on WhatsApp, which is so easy for them. No more switching in between tools to have conversations!”“

– Jortijn Bijl - Senior Marketing Manager, Afas Software

Read the success story
whatsapp customer service

Improve availability

WhatsApp for customer service

Make it easy for customers to get in touch with you. Be active on the channels where your customers already are. Using WhatsApp for Business is becoming more popular than ever before!

customer service whatsapp

Collaborate efficiently

Collaboration with your chatbot was never easier

Watermelon’s hybrid model allows your chatbot and live agent team to work together in harmony. When your chatbot can’t answer a new question, the conversation is automatically transferred to the appropriate team member. The hybrid model means less customer frustration and flexibility in providing answers.

2.500.000

conversations happening every month

10.00

leads generated per month

7.500.000

customer questions automated each month

Success Stories

What customers say about Watermelon

Read about the challenges and solutions of our customers.

Read all success stories
Hunter Douglas chatbotLogo of Hunter Douglas
  • 15 leads a week thanks to chatbot Lilly
  • CRM system integrated with the chatbot

Chatbot Lilly supports website visitors by matching up them with the right products and dealers. By interlinking the CRM system of Luxaflex® with chatbot Lilly, the Sales department gets to work as efficiently as possible.

Logo of LogistiekconcurrentLogo of Logistiekconcurrent
  • 70 percent of customer inquiries automated
  • 37 service hours saved per month

Also open outside office hours for customer questions? Logistiekconcurrent did not say no to that! To increase customer satisfaction and support the customer service team, they built a chatbot.

Succesverhaal KitcentrumLogo of Kitcentrum
  • Live within 30 days
  • Super personal chatbot

Being available 24/7, reducing the call-pressure and continuing to provide a personal service, that was the goal of Kitcentrum.nl. Meanwhile, chatbot Kittie picks up 600 calls a month and you can even play a game of soccer with him.

Successtory of QanderLogo of Qander
  • 75 percent of chats are handled by the chatbot
  • 40 to 45 percent of queastions are outside office hours

Qander's goals were clear: more customer questions answered immediately, a lower workload for the service team, shorter waiting times and available 24/7. These goals have been achieved with Chatbot Emma/Marleen.

successtory chatbot Stichting BKRLogo of BKR
  • 300 chatbot conversations a day
  • 75 percent of conversations are directly handled by the chatbot

BKR drives the road of digitalisation by implementing their customer service chatbot. The chatbot handles all FAQ’s while staying personal.

Succesverhaal chatbot PureLouLogo van PureLou
  • 96% of the questions are automated
  • Each day Chatbot Vilou saves PureLou 240 euro

With Chatbot Vilou, PureLou saves a lot every day. Vilou advises webshop visitors about the different products and with great results: 85% of PureLou’s hair salon clients are happy with chatbot Vilou!

Read all success stories

Watermelon scores an average of 4.5 / 5 from 60 reviewers.

whatsapp customer service

Save time

Watermelon: the WhatsApp customer service tool

Experience the benefits of WhatsApp for business. Customer and live agents can share photos, videos and files to enrich the conversation. Customer service via WhatsApp is faster, smoother and takes less effort. You can easily add WhatsApp as a customer service channel with the all-in-one solution from Watermelon.

whatsapp customer service

Centralize customer conversations

There’s more than just WhatsApp for customer service!

Did you know you can use Watermelon for more than just customer service software for WhatsApp?. Connect your other popular channels and centralize all your online contact into a single easy-to-use dashboard. Start the conversation on your website, Facebook Messenger, Twitter and Telegram.

Start building your chatbot today!

Discover the endless possibilities of a chatbot in a free demo.

Book demo