All-in-one
WhatsApp customer service tool by Watermelon
Use WhatsApp as a customer service tool with Watermelon. Use all the Watermelon features your know and love with your own WhatsApp account.
Provide customer service on WhatsApp
Be where your customers are
Easy-to-use interface
Delegate tasks to colleagues and teams
Centralize your communication channels
Deliver a personal experience
Your data is yours
Improve availability
WhatsApp for customer service
Make it easy for customers to get in touch with you. Be active on the channels where your customers already are. Using WhatsApp for Business is becoming more popular than ever before!
Collaborate efficiently
Collaboration with your chatbot was never easier
Watermelon’s hybrid model allows your chatbot and live agent team to work together in harmony. When your chatbot can’t answer a new question, the conversation is automatically transferred to the appropriate team member. The hybrid model means less customer frustration and flexibility in providing answers.
2.500.000
conversations happening every month
10.00
leads generated per month
7.500.000
customer questions automated each month
Success Stories
What customers say about Watermelon
Read about the challenges and solutions of our customers.
- 15 leads a week thanks to chatbot Lilly
- CRM system integrated with the chatbot
Chatbot Lilly supports website visitors by matching up them with the right products and dealers. By interlinking the CRM system of Luxaflex® with chatbot Lilly, the Sales department gets to work as efficiently as possible.
- 70 percent of customer inquiries automated
- 37 service hours saved per month
Also open outside office hours for customer questions? Logistiekconcurrent did not say no to that! To increase customer satisfaction and support the customer service team, they built a chatbot.
- Live within 30 days
- Super personal chatbot
Being available 24/7, reducing the call-pressure and continuing to provide a personal service, that was the goal of Kitcentrum.nl. Meanwhile, chatbot Kittie picks up 600 calls a month and you can even play a game of soccer with him.
- 75 percent of chats are handled by the chatbot
- 40 to 45 percent of queastions are outside office hours
Qander's goals were clear: more customer questions answered immediately, a lower workload for the service team, shorter waiting times and available 24/7. These goals have been achieved with Chatbot Emma/Marleen.
- 300 chatbot conversations a day
- 75 percent of conversations are directly handled by the chatbot
BKR drives the road of digitalisation by implementing their customer service chatbot. The chatbot handles all FAQ’s while staying personal.
- 96% of the questions are automated
- Each day Chatbot Vilou saves PureLou 240 euro
With Chatbot Vilou, PureLou saves a lot every day. Vilou advises webshop visitors about the different products and with great results: 85% of PureLou’s hair salon clients are happy with chatbot Vilou!
Watermelon scores an average of 4.5 / 5 from 60 reviewers.
Save time
Watermelon: the WhatsApp customer service tool
Experience the benefits of WhatsApp for business. Customer and live agents can share photos, videos and files to enrich the conversation. Customer service via WhatsApp is faster, smoother and takes less effort. You can easily add WhatsApp as a customer service channel with the all-in-one solution from Watermelon.
Centralize customer conversations
There’s more than just WhatsApp for customer service!
Did you know you can use Watermelon for more than just customer service software for WhatsApp?. Connect your other popular channels and centralize all your online contact into a single easy-to-use dashboard. Start the conversation on your website, Facebook Messenger, Twitter and Telegram.