Improve customer satisfaction
WhatsApp for business
Start your own WhatsApp customer service channel with Watermelon. Multiple users, one inbox. Start today and make the most of the Netherlands’ most popular messaging channel!
The WhatsApp solution for business
Be where your customers are
Easy-to-use interface
Delegate tasks to colleagues and teams
Centralize your communication channels
Deliver a personal experience
Your data is yours
Improve availability
What does WhatsApp offer as a service channel?
Expand your business’ reach with WhatsApp by using the social messaging app as a customer service tool within Watermelon’s software platform.
Easy for customers to get in touch
WhatsApp for business: direct and simple
It’s super easy for people to send a message to your company via WhatsApp Business. Sending a quick note via an app will save them time as compared to thinking how they’ll address an email or waiting until someone can answer a ringing telephone line.
2.500.000
conversations happening every month
10.000
leads generated per month
7.500.000
customer questions automated each month
Success Stories
What customers say about Watermelon
Read about the challenges and solutions of our customers.
- 15 leads a week thanks to chatbot Lilly
- CRM system integrated with the chatbot
Chatbot Lilly supports website visitors by matching up them with the right products and dealers. By interlinking the CRM system of Luxaflex® with chatbot Lilly, the Sales department gets to work as efficiently as possible.
- 70 percent of customer inquiries automated
- 37 service hours saved per month
Also open outside office hours for customer questions? Logistiekconcurrent did not say no to that! To increase customer satisfaction and support the customer service team, they built a chatbot.
- Live within 30 days
- Super personal chatbot
Being available 24/7, reducing the call-pressure and continuing to provide a personal service, that was the goal of Kitcentrum.nl. Meanwhile, chatbot Kittie picks up 600 calls a month and you can even play a game of soccer with him.
- 75 percent of chats are handled by the chatbot
- 40 to 45 percent of queastions are outside office hours
Qander's goals were clear: more customer questions answered immediately, a lower workload for the service team, shorter waiting times and available 24/7. These goals have been achieved with Chatbot Emma/Marleen.
- 300 chatbot conversations a day
- 75 percent of conversations are directly handled by the chatbot
BKR drives the road of digitalisation by implementing their customer service chatbot. The chatbot handles all FAQ’s while staying personal.
- 96% of the questions are automated
- Each day Chatbot Vilou saves PureLou 240 euro
With Chatbot Vilou, PureLou saves a lot every day. Vilou advises webshop visitors about the different products and with great results: 85% of PureLou’s hair salon clients are happy with chatbot Vilou!
Watermelon scores an average of 4.5 / 5 from 60 reviews.
Collaborate efficiently
Collaboration with your chatbot was never easier
Watermelon’s hybrid model allows your chatbot and live agent team to work together in harmony. When your chatbot can’t answer a new question, the conversation is automatically transferred to the appropriate team member. The hybrid model means less customer frustration and flexibility in providing answers.
Expand your service reach
Be active on all the most popular channels
You can add more channels than just WhatsApp for business. Bring all your channels into a single tool that makes customer service online simple, efficient and fun.