Sub-processors

Here is all the information about Watermelon data sub-processors

Sub-processors Watermelon

In order to offer our service properly, we collaborate with a number of partners. We save and store personal data with a majority of these partners. With regard for the General Data Protection Regulation, these partners are processors or sub-processors. We have signed a data processing agreement with our partners, or we’ve agreed to the terms under which this data is processed, in order to ensure that personal data is processed in a correct and appropriate manner. Your privacy and your customer’s privacy is central to everything that we do in our provision of service.

We host and Process Personal Data exclusively within the European Economic Area (EEA). We have Google data centres in Belgium.

Google Cloud Platform

We use the Google Cloud Platform to host the entire Watermelon architecture. Where possible, we use servers based in the Netherlands or within the EER.

The data processing agreement has been accepted

360dialog

We use 360dialog to handle the WhatsApp messages through their API. This is only applicable if you use WhatsApp and 360dialog.

The data processing agreement has been accepted

Pusher

We use Pusher to make sure the messages between the Watermelon platform and customers on the social channels and our website widget are being send and delivered.

The data processing agreement has been accepted

Slack

We use Slack for internal communications, we never share personal details in Slack. Might it occur we have signed a data processing agreement with Slack.

The data processing agreement has been accepted

Hubspot

We use Hubspot for maintaining our customer base and analyzing feedback. Our data is being stored in the EU and there is an exisiting data processing agreement.

The data processing agreement has been accepted

Stripe

We use Stripe to handle all our billing, subscription management, invoices and payments. They need personal data to ensure this is being done safely.

The data processing agreement has been accepted

Appcues

We use Appcues for gathering feedback from our customers, we also provide easy ways to inform our customers with Appcues.

The data processing agreement has been accepted

Canny

We use Canny for all product related communication, our roadmap, changelog and voting system for new features is managed in Canny.

The data processing agreement has been accepted

Google Suite

We use Google Suite for our internal email, file storage and calendars. We save personal details including first and last name and email for calendar invitations. Personal information collected via email may appear in these tools, thus we have accepted a data processing agreement with Google Suite.

The data processing agreement has been accepted

Mailchimp/Mandrill

We use Mandrill to send emails from the Watermelon platform.

The data processing agreement has been accepted

cm.com

We use cm.com to handle the WhatsApp messages through their API. This is only applicable if you use WhatsApp and cm.com.

The data processing agreement has been accepted

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