LESS FREQUENTLY ASKED QUESTIONS
Increase team productivity
When the chatbot is taking care of frequently asked questions, it gives your customer service team the time to do what they do best - handle the complex inquiries. Adding variety to the work helps make the experience for both employees and customers more fulfilling.
Why should customer service teams be more productive?
Happy team, happy customers
Make work more fulfilling
Productivity is good for creativity
More productivity means lower costs
Improve overall atmosphere
Reduce turnover in your team
The chatbot can independently handle the frequently asked questions, and can even provide suggested responses to make it even easier for the customer service team to respond. This frees up time for the team to spend on more complex questions or cases, instead of spending time answering the same questions over and over again.
A chatbot powered by artificial intelligence continues to get smarter and is thus able to answer a broader range of customer questions. This allows you to more effectively resource the team and handle higher volumes with the same number of human agents.
When your customer service team spends less time answering the same frequently asked questions, they’ll likely be happier having more time for more meaningful work. This will shine through in the customer experience and create an overall more positive atmosphere.
Honestly, it’s not that much fun for a human agent to answer the same questions day in and day out. Give your customer service team time to take on more fulfilling tasks and projects, instead of wondering if they should be looking for another more meaningful job.
What can Watermelon do for you?
See our product features
Automate your customer service conversations with our no-code chatbot builder.
Publish your chatbot on your most popular customer service channels like Facebook and WhatsApp.
Create the optimal collaboration between your chatbot and your team of customer service agents.
Measure your chatbot’s performance and find areas to further improve.
Allow your chatbot to work with customers to automatically build customer profiles.
Integrate Watermelon with your existing software to help customers with even more information at hand.