Next level service
A shared inbox for your whole team
Several inboxes that get overflowed. No one is going to be happy about that. With Watermelon you work from one platform so that switching is no longer necessary. Everything is arranged from here, making collaboration with your colleagues and your chatbot even more fun and easy.
How does the shared inbox work?
One inbox for all communication
Stop switching between channels
Easy handover from your chatbot
Keep track of all conversations
Internal collaboration with ease
Assign conversations to teams or agents
Frequently Asked Questions
And the answers. Is your question not listed here? Please contact our support team. They will be happy to help you.
What channels can the shared inbox be linked to?
It can be connected to Whatsapp, Facebook Messenger, Instagram and your own website. Receive all your communications from these channels in one inbox. Read more about channels here.
Do you pay per user with Watermelon?
No, we have three plans that we offer: standard (10 users), business (25 users) and enterprise (customized). Depending on your company needs, we will look together at which package is best for you. Our pricing model is completely transparent. Read more about our pricing here.
What support does Watermelon provide?
We are available 24/7. During office hours our support heroes are ready to assist you both by phone and email. Within our help center you will find explanations, best practices and the answers to your most pressing questions. In addition, we have an academy for customers to learn building a chatbot themselves.
Let the chatbot do the work
Combine the best of both worlds and work hand in hand with your chatbot.
Automatically assign conversations to the right team or colleague
It is possible that a chatbot may not know the answer to a question. Automatically transfer conversations to colleagues so they can follow up with the customer.
Let the chatbot do the prework
The chatbot is the first point of contact for the customer and will answer and ask questions. If necessary, the conversation can be transferred to a human colleague.
Automatically update and view customer profiles
Data is more important than ever. With the help of a chatbot, automatically build a customer database with completed customer profiles. This way you know exactly what your customers are doing, what questions they have and how you can use this to improve your customer service.
All-in-one
One inbox for all omni-channel communication
No more switching between Facebook Messenger, Instagram, WhatsApp and your own website but everything available within one platform. This results in your agents having more focus and being more productive. That really sounds like music to your ears, right?
This is what we call teamwork
Internal collaboration has never been easier
Easily forward conversations from one colleague to another and collaborate optimally with your team.
What can Watermelon do for you?
See our product features
Chatbot builder
Automate your customer service conversations with our no-code chatbot builder.
Connect channels
Publish your chatbot on your most popular customer service channels like Facebook and WhatsApp.
Shared inbox
A shared inbox to collaborate with your whole team.
Statistics
Measure your chatbot’s performance and find areas to further improve.
Customer profiles
Allow your chatbot to work with customers to automatically build customer profiles.
Integrations
Integrate Watermelon with your existing software to help customers with even more information at hand.