Next level service

A shared inbox for your whole team

Several inboxes that get overflowed. No one is going to be happy about that. With Watermelon you work from one platform so that switching is no longer necessary. Everything is arranged from here, making collaboration with your colleagues and your chatbot even more fun and easy.

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How does the shared inbox work?

One inbox for all communication

Stop switching between channels

Easy handover from your chatbot

Keep track of all conversations

Internal collaboration with ease

Assign conversations to teams or agents

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Frequently Asked Questions

And the answers. Is your question not listed here? Please contact our support team. They will be happy to help you.

What channels can the shared inbox be linked to?

It can be connected to Whatsapp, Facebook Messenger, Instagram and your own website. Receive all your communications from these channels in one inbox. Read more about channels here.

Do you pay per user with Watermelon?

No, we have three plans that we offer: standard (10 users), business (25 users) and enterprise (customized). Depending on your company needs, we will look together at which package is best for you. Our pricing model is completely transparent. Read more about our pricing here.

What support does Watermelon provide?

We are available 24/7. During office hours our support heroes are ready to assist you both by phone and email. Within our help center you will find explanations, best practices and the answers to your most pressing questions. In addition, we have an academy for customers to learn building a chatbot themselves.

Let the chatbot do the work

Combine the best of both worlds and work hand in hand with your chatbot.

  • Automatically assign conversations to the right team or colleague

    It is possible that a chatbot may not know the answer to a question. Automatically transfer conversations to colleagues so they can follow up with the customer.

  • Let the chatbot do the prework

    The chatbot is the first point of contact for the customer and will answer and ask questions. If necessary, the conversation can be transferred to a human colleague.

  • Automatically update and view customer profiles

    Data is more important than ever. With the help of a chatbot, automatically build a customer database with completed customer profiles. This way you know exactly what your customers are doing, what questions they have and how you can use this to improve your customer service.

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One inbox for all omni-channel communication

No more switching between Facebook Messenger, Instagram, WhatsApp and your own website but everything available within one platform. This results in your agents having more focus and being more productive. That really sounds like music to your ears, right?

customer profile

This is what we call teamwork

Internal collaboration has never been easier

Easily forward conversations from one colleague to another and collaborate optimally with your team.

Build a chatbot in minutes with our easy-to-use chatbot builder

The AI-powered chatbot solution for Customer Service, Marketing, Sales and HR. Start for free with our free trial.

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