The solution for a multichannel strategy

Improve your reach and availability with multichannel service

Be where your customers already are and deliver a delightful service experience. Watermelon gives your team the tools and the power to make an impact!

Multichannel software

Multichannel software for the best service experience

No-code chatbot

Centralize all communication channels

Create a 360º customer profile

Surprise and delight customers

Increase productivity

Be where your customers are

multichannel tools bkr

“Watermelon allows us to take advantage of the digital service revolution but maintain a personal and guided approach to customer contact. That’s exactly what we wanted.“

Maureen van den Bergh - Senior Lead, Customer Contact Center, BKR Foundation

Read the success story
Multichannel software

Effortless Team Communication

Streamline communication and collaboration

Dealing with multiple overflowing inboxes can be a frustrating experience for everyone involved. However, with Watermelon, you can streamline your communication by utilizing a single platform. With everything in one place, collaboration with your colleagues and chatbot becomes more enjoyable and effortless. Say goodbye to the hassle of constantly switching between different platforms and hello to a more efficient and user-friendly approach.

multichannel software

360-degree customer profile

Recognize yesterday’s website visitor today

Understand how customers are reaching out and if they’ve already contacted you on other channels. Examine a complete customer profile and conversation history to avoid repetitive asks of your customer and work efficiently to deliver the best experience.

2.500+

chatbots created with Watermelon

3M

conversations per month

30+

different languages used

Customer Success Stories

Discover the challenges and solutions experienced by our customers.

Marijn from Haarspullen.nl
Logo of Haarspullen.nl
  • 1500 conversations per month with Chatbot Maartje
  • 100% automated conversations

GPT-4 chatbot Maartje has been online for just one month and is a filter for all customers before they reach the human colleagues. Where a 'regular' chatbot answered pre-set questions, Maartje effortlessly gives advice on products that fit the customer's wishes.

Phone-Factory chatbot
Logo of Phone-Factory
  • 500 conversations per month thanks to chatbot Tellie
  • 50% out of office conversations

Chatbot Tellie has been live for about a month, and Phone-Factory.nl is already seeing the positive impact. The chatbot is an extension of the business and helps take on work from the customer service team.

Logo of Logistiekconcurrent
Logo of Logistiekconcurrent
  • 70 percent of customer inquiries automated
  • 37 service hours saved per month

Also open outside office hours for customer questions? Logistiekconcurrent did not say no to that! To increase customer satisfaction and support the customer service team, they built a chatbot.

Succesverhaal Kitcentrum
Logo of Kitcentrum
  • Live within 30 days
  • Super personal chatbot

Being available 24/7, reducing the call-pressure and continuing to provide a personal service, that was the goal of Kitcentrum.nl. Meanwhile, chatbot Kittie picks up 600 calls a month and you can even play a game of soccer with him.

Successtory of Qander
Logo of Qander
  • 75 percent of chats are handled by the chatbot
  • 40 to 45 percent of queastions are outside office hours

Qander's goals were clear: more customer questions answered immediately, a lower workload for the service team, shorter waiting times and available 24/7. These goals have been achieved with Chatbot Emma/Marleen.

successtory chatbot Stichting BKR
Logo of BKR
  • 300 chatbot conversations a day
  • 75 percent of conversations are directly handled by the chatbot

BKR drives the road of digitalisation by implementing their customer service chatbot. The chatbot handles all FAQ’s while staying personal.




Multichannel software

Detailed statistics

Optimize your service every day

Uncover insights with Watermelon’s detailed statistics and improve your response time or channel availability. understand online behaviors of both your customers and your service team.

Multichannel software

Automate customer contact

Build a multichannel chatbot

Be available 24/7 wherever your customers are. Your digital service employee handles first line contact and can help multiple customers simultaneously. Waiting and hold times are a thing of the past!

Boost Your Productivity with your own GPT-4 chatbot . Get Started Today.

Transform your Customer Service with Watermelon's AI and GPT-4 Powered Chatbot Solution. Try it free now.

Book a free demo