The solution for midsize companiesv

Create an unforgettable customer service experience

Customers get the service they want and deserve with Watermelon’s all-in-one conversational platform.

chatbot builder

The customer service solution for your mid-size business

User-friendly interface

Convert website visitors

Automate FAQ

Create a 360º customer profile

Guidance from chatbot expertsv

Be where your customers are

Stichting bkr

“Watermelon allows us to take advantage of the digital service revolution but maintain a personal and guided approach to customer contact. That’s exactly what we wanted.“

Maureen van den Bergh - Senior Lead Customer Contact Center at BKR Foundation

Read the success story
mid-size customer service

Automate customer contact

Generate more leads

Since a chatbot is online 24/7 it’s great at lead generation. Allow your chatbot to request customer details and assist customers in finding products. Improve your conversion rate with a Watermelon chatbot.

mid-size customer service

Collaborate efficiently

Collaboration with your chatbot was never easier

Watermelon’s hybrid model allows your chatbot and live agent team to work together in harmony. When your chatbot can’t answer a new question, the conversation is automatically transferred to the appropriate team member. The hybrid model means less customer frustration and flexibility in providing answers.

2.500.000

Conversations happening every month

10.000

Leads generated every month

7.500.000

Customer questions automated every month

Success Stories

What customers say about Watermelon

Read about the challenges and solutions of our customers.

Read all success stories
Hunter Douglas chatbotLogo of Hunter Douglas
  • 15 leads a week thanks to chatbot Lilly
  • CRM system integrated with the chatbot

Chatbot Lilly supports website visitors by matching up them with the right products and dealers. By interlinking the CRM system of Luxaflex® with chatbot Lilly, the Sales department gets to work as efficiently as possible.

Logo of LogistiekconcurrentLogo of Logistiekconcurrent
  • 70 percent of customer inquiries automated
  • 37 service hours saved per month

Also open outside office hours for customer questions? Logistiekconcurrent did not say no to that! To increase customer satisfaction and support the customer service team, they built a chatbot.

Succesverhaal KitcentrumLogo of Kitcentrum
  • Live within 30 days
  • Super personal chatbot

Being available 24/7, reducing the call-pressure and continuing to provide a personal service, that was the goal of Kitcentrum.nl. Meanwhile, chatbot Kittie picks up 600 calls a month and you can even play a game of soccer with him.

Successtory of QanderLogo of Qander
  • 75 percent of chats are handled by the chatbot
  • 40 to 45 percent of queastions are outside office hours

Qander's goals were clear: more customer questions answered immediately, a lower workload for the service team, shorter waiting times and available 24/7. These goals have been achieved with Chatbot Emma/Marleen.

successtory chatbot Stichting BKRLogo of BKR
  • 300 chatbot conversations a day
  • 75 percent of conversations are directly handled by the chatbot

BKR drives the road of digitalisation by implementing their customer service chatbot. The chatbot handles all FAQ’s while staying personal.

Succesverhaal chatbot PureLouLogo van PureLou
  • 96% of the questions are automated
  • Each day Chatbot Vilou saves PureLou 240 euro

With Chatbot Vilou, PureLou saves a lot every day. Vilou advises webshop visitors about the different products and with great results: 85% of PureLou’s hair salon clients are happy with chatbot Vilou!

Read all success stories

Watermelon scores an average of 4.5 / 5 from 60 reviews.

mid-size customer service

Automate 85% of customer contact

Save on costs

Your new digital colleague is available 24/7 to answer customer questions on your livechat! Easily automate 85% of customer contact and save costs in personnel

mid-size customer service

Detailed analytics

Make data-driven decisions

Dive into important performance statistics to optimize your service. See average conversation duration, conversation volume and how many conversations started outside of office hours.

Start building your chatbot today!

Discover the endless possibilities of a chatbot in a free demo.

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