Top notch e-mail integration
Gmail is one of the most popular e-mail services and is used by many companies to maintain customer service. Switching between different mail tools is now a thing of the past. Your employees keep an eye on all incoming mails from a clear dashboard. By importing e-mails using this tool, you get a quick idea of your average resolution time and you can quickly improve your team.
Connect all your contact channels
Be ready to answer your customers wherever they are. Discover your customers’ favorite channels from Watermelon analytics and increase your availability.
Watermelon’s APIs make it possible to have your chatbot leverage information that’s outside of the ecosystem. The Watermelon API is a bridge, ensuring information flows between platforms quickly, safely and accurately. The chatbot consults the backend data for the information required, without slowing down or interrupting processes. Give your chatbot the opportunity to provide the best experience for customers by enabling access to databases and tools.
Provide order status information
Automate your customer service conversations with our no-code chatbot builder.
Publish your chatbot on your most popular customer service channels like Facebook and WhatsApp.
Create the optimal collaboration between your chatbot and your team of customer service agents.
Measure your chatbot’s performance and find areas to further improve.
Allow your chatbot to work with customers to automatically build customer profiles.
Integrate Watermelon with your existing software to help customers with even more information at hand.
Start building your chatbot today!
Discover the endless possibilities of a chatbot in a free demo.
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