The customer service solution you’ve been looking for

Deliver an unforgettable experience

Organize conversations across channels and take a personal approach to frequently asked questions with a chatbot. Increase customer satisfaction and make it easy for your team to work together.

klantenservice software

The solution to improve your customer service

All your conversations in one place

No-code chatbot

Work efficiently in teams

Create a 360º customer profile

Deliver a personal experience

24/7 availability

Rody Hermkens

“Building the chatbot was so quick - within a week Chatbot Loggi was live. The platform is very easy to use. It’s intuitively designed and also makes it fun to build the chatbot.“

– Rody Hermkens - Head of Marketing, Logistiekconcurrent

Read the success story
klantenservice oplossing

Bundle all your communication channels

Engage with customers from a single dashboard

Your team works across channels from a central location to make customer experiences both pleasant and efficient.

Chatbot government agencies

No-code chatbot

Reduce pressure on the front lines

Automate 85% of customer contact with your new digital colleague. Teach your chatbot your frequently asked questions and be available 24/7.

7.500.000

Hours saved per month

2.500.000

Conversations happening every month

7.500.000

Questions automated every month

Success Stories

What customers say about Watermelon

Read about the challenges and solutions of our customers.

Read all success stories
Hunter Douglas chatbotLogo of Hunter Douglas
  • 15 leads a week thanks to chatbot Lilly
  • CRM system integrated with the chatbot

Chatbot Lilly supports website visitors by matching up them with the right products and dealers. By interlinking the CRM system of Luxaflex® with chatbot Lilly, the Sales department gets to work as efficiently as possible.

Logo of LogistiekconcurrentLogo of Logistiekconcurrent
  • 70 percent of customer inquiries automated
  • 37 service hours saved per month

Also open outside office hours for customer questions? Logistiekconcurrent did not say no to that! To increase customer satisfaction and support the customer service team, they built a chatbot.

Succesverhaal KitcentrumLogo of Kitcentrum
  • Live within 30 days
  • Super personal chatbot

Being available 24/7, reducing the call-pressure and continuing to provide a personal service, that was the goal of Kitcentrum.nl. Meanwhile, chatbot Kittie picks up 600 calls a month and you can even play a game of soccer with him.

Successtory of QanderLogo of Qander
  • 75 percent of chats are handled by the chatbot
  • 40 to 45 percent of queastions are outside office hours

Qander's goals were clear: more customer questions answered immediately, a lower workload for the service team, shorter waiting times and available 24/7. These goals have been achieved with Chatbot Emma/Marleen.

successtory chatbot Stichting BKRLogo of BKR
  • 300 chatbot conversations a day
  • 75 percent of conversations are directly handled by the chatbot

BKR drives the road of digitalisation by implementing their customer service chatbot. The chatbot handles all FAQ’s while staying personal.

Succesverhaal chatbot PureLouLogo van PureLou
  • 96% of the questions are automated
  • Each day Chatbot Vilou saves PureLou 240 euro

With Chatbot Vilou, PureLou saves a lot every day. Vilou advises webshop visitors about the different products and with great results: 85% of PureLou’s hair salon clients are happy with chatbot Vilou!

Read all success stories

Watermelon scores an average of 4.5 / 5 from 60 reviewers.

customer service solution

360° customer profiles

Know who your customers are

You’ll delight your customers and improve loyalty with a personalized approach to customer service. A win-win! Have your chatbot collect information with permission to develop deeper profiles on the people with whom you do business.

Customer service solution

NEXT LEVEL SERVICE

A shared inbox for your whole team

Several inboxes that get overflowed. No one is going to be happy with that. Watermelon makes sure you work from one platform and switching is no longer necessary. It makes collaboration with your colleagues and your chatbot even more fun and easy.

Build a chatbot in minutes with our easy-to-use chatbot builder

The AI-powered chatbot solution for Customer Service, Marketing, Sales and HR. Start for free with our free trial.

Book demo