The solution to your service challenges
Improve your customers’ loyalty and satisfaction
Centralize your customer contact and automate incoming queries with the help of your code-free chatbot. Manage your service from our all in one helpdesk tool.
Work smarter with help desk tools
Automate FAQ
Hand off conversations to a human agent
Centralize all communication channels
Create a 360º customer profile
Improve productivity
Be active where your customers are active
Centralize your customer service
Connect your favorite social media
Create a clear inbox for all your different service channels. Keep track of all your social media, messaging and website contact in just one tool. Answer customer queries and work seamlessly together with your team. Build complete customer profiles in our all in one CRM for a stellar service.
2.500.000
Monthly conversations
10.000
Monthly generated leads
7.500.000
Monthly automated customer queries
Success Stories
What customers say about Watermelon
Read about the challenges and solutions of our customers.
- 15 leads a week thanks to chatbot Lilly
- CRM system integrated with the chatbot
Chatbot Lilly supports website visitors by matching up them with the right products and dealers. By interlinking the CRM system of Luxaflex® with chatbot Lilly, the Sales department gets to work as efficiently as possible.
- 70 percent of customer inquiries automated
- 37 service hours saved per month
Also open outside office hours for customer questions? Logistiekconcurrent did not say no to that! To increase customer satisfaction and support the customer service team, they built a chatbot.
- Live within 30 days
- Super personal chatbot
Being available 24/7, reducing the call-pressure and continuing to provide a personal service, that was the goal of Kitcentrum.nl. Meanwhile, chatbot Kittie picks up 600 calls a month and you can even play a game of soccer with him.
- 75 percent of chats are handled by the chatbot
- 40 to 45 percent of queastions are outside office hours
Qander's goals were clear: more customer questions answered immediately, a lower workload for the service team, shorter waiting times and available 24/7. These goals have been achieved with Chatbot Emma/Marleen.
- 300 chatbot conversations a day
- 75 percent of conversations are directly handled by the chatbot
BKR drives the road of digitalisation by implementing their customer service chatbot. The chatbot handles all FAQ’s while staying personal.
- 96% of the questions are automated
- Each day Chatbot Vilou saves PureLou 240 euro
With Chatbot Vilou, PureLou saves a lot every day. Vilou advises webshop visitors about the different products and with great results: 85% of PureLou’s hair salon clients are happy with chatbot Vilou!
Watermelon gets a 4.5 / 5 based on over 60 reviews.
Optimize workflows
Work coherently
Go for a seamless collaboration with your colleagues thanks to Watermelon’s Hybrid Model. Your incoming messages are automatically sorted in the right inbox, dependent on teams and departments. Take over conversations from your chatbot when needed and give your customers the service they deserve.