All you need for a stellar service
Create more happy customers with help desk software
Discover the possibilities of helpdesk software for your service and better your time management, efficiency and service.
Help desk software for the best customer experience
Automate FAQ
Hand off conversations to a human agent
Centralize all communication channels
Create a 360º customer profile
Improve productivity
Be active where your customers are active
Collaborate efficiently
Collaboration with your chatbot was never easier
Watermelon’s hybrid model allows your chatbot and live agent team to work together in harmony. When your chatbot can’t answer a new question, the conversation is automatically transferred to the appropriate team member. The hybrid model means less customer frustration and flexibility in providing answers.
Categorize your customer queries
Work as a team
Within the Watermelon platform you divide your incoming queries per team. Let your Sales Team deal with possible leads and match each customer query to the right department or colleague. Divide and conquer with Watermelon!
2.500.000
Monthly conversations
10.000
Monthly generated leads
7.500.000
Monthly automated customer queries
Success Stories
What customers say about Watermelon
Read about the challenges and solutions of our customers.
- 15 leads a week thanks to chatbot Lilly
- CRM system integrated with the chatbot
Chatbot Lilly supports website visitors by matching up them with the right products and dealers. By interlinking the CRM system of Luxaflex® with chatbot Lilly, the Sales department gets to work as efficiently as possible.
- 70 percent of customer inquiries automated
- 37 service hours saved per month
Also open outside office hours for customer questions? Logistiekconcurrent did not say no to that! To increase customer satisfaction and support the customer service team, they built a chatbot.
- Live within 30 days
- Super personal chatbot
Being available 24/7, reducing the call-pressure and continuing to provide a personal service, that was the goal of Kitcentrum.nl. Meanwhile, chatbot Kittie picks up 600 calls a month and you can even play a game of soccer with him.
- 75 percent of chats are handled by the chatbot
- 40 to 45 percent of queastions are outside office hours
Qander's goals were clear: more customer questions answered immediately, a lower workload for the service team, shorter waiting times and available 24/7. These goals have been achieved with Chatbot Emma/Marleen.
- 300 chatbot conversations a day
- 75 percent of conversations are directly handled by the chatbot
BKR drives the road of digitalisation by implementing their customer service chatbot. The chatbot handles all FAQ’s while staying personal.
- 96% of the questions are automated
- Each day Chatbot Vilou saves PureLou 240 euro
With Chatbot Vilou, PureLou saves a lot every day. Vilou advises webshop visitors about the different products and with great results: 85% of PureLou’s hair salon clients are happy with chatbot Vilou!
Watermelon gets a 4.5 / 5 based on over 60 reviews.
360 degree customer profile
Get to know the customer behind visitor #759
Your chatbot automatically asks relevant data to build a complete customer profile. When the customer fills in his or her email address, it gets automatically saved in the CRM! Build a complete customer profile automatically, without needing a human hand.
Eliminate repetitive matters
Save time with automated conversations
Your chatbot deals with over 85 percent of incoming customer queries. Your employees have more time for complicated matters and your customers are always represented. Increase your customer satisfaction and give your service the boost it deserves.