Customer service in Messenger without a single line of code

Increase the success of your customer service and transform Facebook Messenger into a channel where you can help your customers 24/7 within seconds.

Image of the Facebook integration

The benefits of a digital assistant in Messenger

24/7 available on the customer favourite channel

Automate your customer service on Facebook

Integrate one handy chatbot on all popular media channels

Manage all integrations in one easy system

Seamless collaboration between human & machine

Transform Facebook into an extra sales channel

dashboard

HELP YOUR CUSTOMERS 24/7 WITHIN SECONDS

Always available on your customers' favourite channel

Meet your customers needs by being available 24/7 via Messenger. Automate 70% of conversations with and integrate easily all popular channels into one chatbot.

Samenwerken CRM

HELP BOTH YOUR CUSTOMERS AND YOUR EMPLOYEES

Seamless collaboration between man & machine

With Watermelon, you’ll always retain control over customer service. No matter the channel. Does your chatbot need assistance from a human employee? Enjoy the seamless transition from man to machine, and always give your customers the attention they deserve.

chatbot platform

DISCOVER THE CONVENIENCE OF OUR NO-CODE PLATFORM

No technical knowledge required

With our easy drag-and-drop system you can build a conversation within a few minutes. Enjoy easy integration with Messenger thanks to Watermelon's native Facebook app.

Listen to our other users

Watermelon scores an average of 4.3/5

4.5

Capterra

4.4

G2

4.3

Google

Success Stories

We’re proud to host the home of more than 2.500 chatbots.

Picture of employee of huus.nl

Huus.nl

One FTE less thanks to Chatbot Guus

Read the success story
chatbot Lio

Malelions

Chatbot Lio makes Malelions customers and the customer service team smile

Read the success story
chatbot Cabau

Cabau Lifestyle

85% customer service automation with the Cabau chatbot

Read the success story
dashboard

Get to know your customers like never before.

With a simple integration with your CRM system you discover exactly who your customers are and what their needs are. Collect important customer data while helping your customers on their favourite channel.

  • Personal chatbot

    Make your chatbot personal by putting a persona behind it, and give customers an organic customer experience.

  • Improved customer service

    Automate up to 70% of the customer contact with your digital assistant, and give your customers the attention they deserve.

  • Available 24/7

    Always provide your customers with an answer within seconds. Even when you are asleep.

2500+

chatbots created with Watermelon

1M+

messages sent and received per month

30+

different languages used

What customers say about Watermelon

Read about the challenges and solutions of our customers.

Hunter Douglas chatbot
Logo of Hunter Douglas
  • 15 leads a week thanks to chatbot Lilly
  • CRM system integrated with the chatbot

Chatbot Lilly supports website visitors by matching up them with the right products and dealers. By interlinking the CRM system of Luxaflex® with chatbot Lilly, the Sales department gets to work as efficiently as possible.

Logo of Logistiekconcurrent
Logo of Logistiekconcurrent
  • 70 percent of customer inquiries automated
  • 37 service hours saved per month

Also open outside office hours for customer questions? Logistiekconcurrent did not say no to that! To increase customer satisfaction and support the customer service team, they built a chatbot.

Succesverhaal Kitcentrum
Logo of Kitcentrum
  • Live within 30 days
  • Super personal chatbot

Being available 24/7, reducing the call-pressure and continuing to provide a personal service, that was the goal of Kitcentrum.nl. Meanwhile, chatbot Kittie picks up 600 calls a month and you can even play a game of soccer with him.

Successtory of Qander
Logo of Qander
  • 75 percent of chats are handled by the chatbot
  • 40 to 45 percent of queastions are outside office hours

Qander's goals were clear: more customer questions answered immediately, a lower workload for the service team, shorter waiting times and available 24/7. These goals have been achieved with Chatbot Emma/Marleen.

successtory chatbot Stichting BKR
Logo of BKR
  • 300 chatbot conversations a day
  • 75 percent of conversations are directly handled by the chatbot

BKR drives the road of digitalisation by implementing their customer service chatbot. The chatbot handles all FAQ’s while staying personal.

Succesverhaal chatbot PureLou
Logo van PureLou
  • 96% of the questions are automated
  • Each day Chatbot Vilou saves PureLou 240 euro

With Chatbot Vilou, PureLou saves a lot every day. Vilou advises webshop visitors about the different products and with great results: 85% of PureLou’s hair salon clients are happy with chatbot Vilou!

Build a chatbot in minutes with our easy-to-use chatbot builder

The AI-powered chatbot solution for Customer Service, Marketing, Sales and HR. Start for free with our free trial.

No creditcard required