Customer service in Messenger without a single line of code
Increase the success of your customer service and transform Facebook Messenger into a channel where you can help your customers 24/7 within seconds.
The benefits of a digital assistant in Messenger
24/7 available on the customer favourite channel
Automate your customer service on Facebook
Integrate one handy chatbot on all popular media channels
Manage all integrations in one easy system
Seamless collaboration between human & machine
Transform Facebook into an extra sales channel
Meet your customers needs by being available 24/7 via Messenger. Automate 70% of conversations with and integrate easily all popular channels into one chatbot.
With Watermelon, you’ll always retain control over customer service. No matter the channel. Does your chatbot need assistance from a human employee? Enjoy the seamless transition from man to machine, and always give your customers the attention they deserve.
With our easy drag-and-drop system you can build a conversation within a few minutes. Enjoy easy integration with Messenger thanks to Watermelon's native Facebook app.
Listen to our other users
Watermelon scores an average of 4.3/5
With a simple integration with your CRM system you discover exactly who your customers are and what their needs are. Collect important customer data while helping your customers on their favourite channel.
Make your chatbot personal by putting a persona behind it, and give customers an organic customer experience.
Improved customer service
Automate up to 70% of the customer contact with your digital assistant, and give your customers the attention they deserve.
Always provide your customers with an answer within seconds. Even when you are asleep.
chatbots created with Watermelon
messages sent and received per month
different languages used
What customers say about Watermelon
Read about the challenges and solutions of our customers.
- 15 leads a week thanks to chatbot Lilly
- CRM system integrated with the chatbot
Chatbot Lilly supports website visitors by matching up them with the right products and dealers. By interlinking the CRM system of Luxaflex® with chatbot Lilly, the Sales department gets to work as efficiently as possible.
- 70 percent of customer inquiries automated
- 37 service hours saved per month
Also open outside office hours for customer questions? Logistiekconcurrent did not say no to that! To increase customer satisfaction and support the customer service team, they built a chatbot.
- Live within 30 days
- Super personal chatbot
Being available 24/7, reducing the call-pressure and continuing to provide a personal service, that was the goal of Kitcentrum.nl. Meanwhile, chatbot Kittie picks up 600 calls a month and you can even play a game of soccer with him.
- 75 percent of chats are handled by the chatbot
- 40 to 45 percent of queastions are outside office hours
Qander's goals were clear: more customer questions answered immediately, a lower workload for the service team, shorter waiting times and available 24/7. These goals have been achieved with Chatbot Emma/Marleen.
- 300 chatbot conversations a day
- 75 percent of conversations are directly handled by the chatbot
BKR drives the road of digitalisation by implementing their customer service chatbot. The chatbot handles all FAQ’s while staying personal.
- 96% of the questions are automated
- Each day Chatbot Vilou saves PureLou 240 euro
With Chatbot Vilou, PureLou saves a lot every day. Vilou advises webshop visitors about the different products and with great results: 85% of PureLou’s hair salon clients are happy with chatbot Vilou!
Build a chatbot in minutes with our easy-to-use chatbot builder
The AI-powered chatbot solution for Customer Service, Marketing, Sales and HR. Start for free with our free trial.
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