WhatsApp customer service tool by Watermelon
Use WhatsApp as a customer service tool with Watermelon. Use all the Watermelon features your know and love with your own WhatsApp account.
Provide customer service on WhatsApp
Be where your customers are
Delegate tasks to colleagues and teams
Centralize your communication channels
Deliver a personal experience
Your data is yours
WhatsApp for customer service
Make it easy for customers to get in touch with you. Be active on the channels where your customers already are. Using WhatsApp for Business is becoming more popular than ever before!
Work more quickly
WhatsApp is a more efficient customer service tool
Don’t make your customers feel like just a number. Watermelon’s WhatsApp customer service tool offers the efficiency of tickets with a personal approach.
conversations happening every month
leads generated per month
customer questions automated each month
What our customers say about us
Read service challenges and solutions from our customers
- 90.000 civilians supported
- Civil panel enthusiastic
The municipality of Oss makes big steps towards innovation in a short duration. Not only are over 900 citizens enthusiastic about the recent innovations, the employees of the municipality are also keen to work in their new work environment.
- Live within two days
- Customer contact automated on WhatsApp
Chatbot Nicole supports the Commercial Team at AFAS by automating customer contact and generating leads. A quick implementation ensured quite a few new insights in AFAS’ customer contact.
- 5 leads a week thanks to chatbot Lilly
- CRM system integrated with the chatbot
Chatbot Lilly supports website visitors by matching up them with the right products and dealers. By interlinking the CRM system of Luxaflex® with chatbot Lilly, the Sales department gets to work as efficiently as possible.
- 300 chatbot conversations a day
- 75 percent of conversations are directly handled by the chatbot
BKR drives the road of digitalisation by implementing their customer service chatbot. The chatbot handles all FAQ’s while staying personal.
- Thanks to the chatbot, Lab21 saves 60 service hours a month
- 90 percent of customer queries are handled by the chatbot
Thanks to chatbot Floor, there is faster and better communication between Lab21 and their customers. Goals and achievements are being monitored thanks to extensive statistics. Thanks to chatbot Floor it’s a win-win!
- Customer service via WhatsApp
- 70 percent directly handled by the chatbot
Besides offering the best service on the website of Nummereen, chatbot Robin also handles customer queries on WhatsApp! No query is left unseen and Nummereen is completely ready for the future!
Watermelon scores an average of 4.5 / 5 from 60 reviewers.
Watermelon: the WhatsApp customer service tool
Experience the benefits of WhatsApp for business. Customer and live agents can share photos, videos and files to enrich the conversation. Customer service via WhatsApp is faster, smoother and takes less effort. You can easily add WhatsApp as a customer service channel with the all-in-one solution from Watermelon.
Centralize customer conversations
There’s more than just WhatsApp for customer service!
Did you know you can use Watermelon for more than just customer service software for WhatsApp?. Connect your other popular channels and centralize all your online contact into a single easy-to-use dashboard. Start the conversation on your website, Facebook Messenger, Twitter and Telegram.