All-in-one

WhatsApp customer service tool by Watermelon

Use WhatsApp as a customer service tool with Watermelon. Use all the Watermelon features your know and love with your own WhatsApp account.

whatsapp customer service

Provide customer service on WhatsApp

Be where your customers are

Easy-to-use interface

Delegate tasks to colleagues and teams

Centralize your communication channels

Deliver a personal experience

Your data is yours

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““Working with Watermelon means customers can now contact our company on WhatsApp, which is so easy for them. No more switching in between tools to have conversations!”“

– Jortijn Bijl - Senior Marketing Manager, Afas Software

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whatsapp customer service

Improve availability

WhatsApp for customer service

Make it easy for customers to get in touch with you. Be active on the channels where your customers already are. Using WhatsApp for Business is becoming more popular than ever before!

customer service whatsapp

Work more quickly

WhatsApp is a more efficient customer service tool

Don’t make your customers feel like just a number. Watermelon’s WhatsApp customer service tool offers the efficiency of tickets with a personal approach.

2.500.000

conversations happening every month

10.00

leads generated per month

7.500.000

customer questions automated each month

Success Stories

What our customers say about us

Read service challenges and solutions from our customers

Read all success stories
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  • 90.000 civilians supported
  • Civil panel enthusiastic

The municipality of Oss makes big steps towards innovation in a short duration. Not only are over 900 citizens enthusiastic about the recent innovations, the employees of the municipality are also keen to work in their new work environment.

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  • Live within two days
  • Customer contact automated on WhatsApp

Chatbot Nicole supports the Commercial Team at AFAS by automating customer contact and generating leads. A quick implementation ensured quite a few new insights in AFAS’ customer contact.

PlaceholderLogo of Hunter Douglas
  • 5 leads a week thanks to chatbot Lilly
  • CRM system integrated with the chatbot

Chatbot Lilly supports website visitors by matching up them with the right products and dealers. By interlinking the CRM system of Luxaflex® with chatbot Lilly, the Sales department gets to work as efficiently as possible.

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  • 300 chatbot conversations a day
  • 75 percent of conversations are directly handled by the chatbot

BKR drives the road of digitalisation by implementing their customer service chatbot. The chatbot handles all FAQ’s while staying personal.

PlaceholderLogo of Lab21
  • Thanks to the chatbot, Lab21 saves 60 service hours a month
  • 90 percent of customer queries are handled by the chatbot

Thanks to chatbot Floor, there is faster and better communication between Lab21 and their customers. Goals and achievements are being monitored thanks to extensive statistics. Thanks to chatbot Floor it’s a win-win!

PlaceholderLogo of Nummereen
  • Customer service via WhatsApp
  • 70 percent directly handled by the chatbot

Besides offering the best service on the website of Nummereen, chatbot Robin also handles customer queries on WhatsApp! No query is left unseen and Nummereen is completely ready for the future!

Read all success stories

Watermelon scores an average of 4.5 / 5 from 60 reviewers.

whatsapp customer service

Save time

Watermelon: the WhatsApp customer service tool

Experience the benefits of WhatsApp for business. Customer and live agents can share photos, videos and files to enrich the conversation. Customer service via WhatsApp is faster, smoother and takes less effort. You can easily add WhatsApp as a customer service channel with the all-in-one solution from Watermelon.

whatsapp customer service

Centralize customer conversations

There’s more than just WhatsApp for customer service!

Did you know you can use Watermelon for more than just customer service software for WhatsApp?. Connect your other popular channels and centralize all your online contact into a single easy-to-use dashboard. Start the conversation on your website, Facebook Messenger, Twitter and Telegram.

Manage customer conversations and deliver an exceptional service experience with your team

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