Improve customer satisfaction
WhatsApp for business
Start your own WhatsApp customer service channel with Watermelon. Multiple users, one inbox. Start today and make the most of the Netherlands’ most popular messaging channel!
The WhatsApp solution for business
Be where your customers are
Delegate tasks to colleagues and teams
Centralize your communication channels
Deliver a personal experience
Your data is yours
What does WhatsApp offer as a service channel?
Expand your business’ reach with WhatsApp by using the social messaging app as a customer service tool within Watermelon’s software platform.
Easy for customers to get in touch
WhatsApp for business: direct and simple
It’s super easy for people to send a message to your company via WhatsApp Business. Sending a quick note via an app will save them time as compared to thinking how they’ll address an email or waiting until someone can answer a ringing telephone line.
conversations happening every month
leads generated per month
customer questions automated each month
What our customers say about us
Read service challenges and solutions from our customers
- 90.000 civilians supported
- Civil panel enthusiastic
The municipality of Oss makes big steps towards innovation in a short duration. Not only are over 900 citizens enthusiastic about the recent innovations, the employees of the municipality are also keen to work in their new work environment.
- Live within two days
- Customer contact automated on WhatsApp
Chatbot Nicole supports the Commercial Team at AFAS by automating customer contact and generating leads. A quick implementation ensured quite a few new insights in AFAS’ customer contact.
- 5 leads a week thanks to chatbot Lilly
- CRM system integrated with the chatbot
Chatbot Lilly supports website visitors by matching up them with the right products and dealers. By interlinking the CRM system of Luxaflex® with chatbot Lilly, the Sales department gets to work as efficiently as possible.
- 300 chatbot conversations a day
- 75 percent of conversations are directly handled by the chatbot
BKR drives the road of digitalisation by implementing their customer service chatbot. The chatbot handles all FAQ’s while staying personal.
- Thanks to the chatbot, Lab21 saves 60 service hours a month
- 90 percent of customer queries are handled by the chatbot
Thanks to chatbot Floor, there is faster and better communication between Lab21 and their customers. Goals and achievements are being monitored thanks to extensive statistics. Thanks to chatbot Floor it’s a win-win!
- Customer service via WhatsApp
- 70 percent directly handled by the chatbot
Besides offering the best service on the website of Nummereen, chatbot Robin also handles customer queries on WhatsApp! No query is left unseen and Nummereen is completely ready for the future!
Watermelon scores an average of 4.5 / 5 from 60 reviews.
Expand your service reach
Be active on all the most popular channels
You can add more channels than just WhatsApp for business. Bring all your channels into a single tool that makes customer service online simple, efficient and fun.