Improve customer satisfaction

WhatsApp for business

Start your own WhatsApp customer service channel with Watermelon. Multiple users, one inbox. Start today and make the most of the Netherlands’ most popular messaging channel!

whatsapp business

The WhatsApp solution for business

Be where your customers are

Easy-to-use interface

Delegate tasks to colleagues and teams

Centralize your communication channels

Deliver a personal experience

Your data is yours

whatsapp business afas

“Working with Watermelon means customers can now contact our company on WhatsApp, which is so easy for them. No more switching in between tools to have conversations!“

Jortijn Bijl - Senior Marketing Manager, Afas Software

Read their success story
whatsapp business

Improve availability

What does WhatsApp offer as a service channel?

Expand your business’ reach with WhatsApp by using the social messaging app as a customer service tool within Watermelon’s software platform.

whatsapp business

Easy for customers to get in touch

WhatsApp for business: direct and simple

It’s super easy for people to send a message to your company via WhatsApp Business. Sending a quick note via an app will save them time as compared to thinking how they’ll address an email or waiting until someone can answer a ringing telephone line.

2.500.000

conversations happening every month

10.000

leads generated per month

7.500.000

customer questions automated each month

Success Stories

What our customers say about us

Read service challenges and solutions from our customers

Read all success stories
Hunter Douglas chatbotLogo of Hunter Douglas
  • 15 leads a week thanks to chatbot Lilly
  • CRM system integrated with the chatbot

Chatbot Lilly supports website visitors by matching up them with the right products and dealers. By interlinking the CRM system of Luxaflex® with chatbot Lilly, the Sales department gets to work as efficiently as possible.

Logo of LogistiekconcurrentLogo of Logistiekconcurrent
  • 70 percent of customer inquiries automated
  • 37 service hours saved per month

How do we answer incoming customer questions on our eCommerce website for logistics supplies outside of office hours? Logistiekconcurrent found Watermelon and together they built a chatbot to do just that.

Successtory Lab21Logo of Lab21
  • 60 service hours saved each month
  • 90 percent of customer queries handled by the chatbot

Thanks to chatbot Floor, there is faster and better communication between Lab21 and their customers. Goals and achievements are being monitored thanks to extensive statistics. Thanks to chatbot Floor it’s a win-win!

Successtory of QanderLogo of Qander
  • 75 percent of chats are handled by the chatbot
  • 40 to 45 percent of queastions are outside office hours

Qander's goals were clear: more customer questions answered immediately, a lower workload for the service team, shorter waiting times and available 24/7. These goals have been achieved with Chatbot Emma/Marleen.

successtory chatbot Stichting BKRLogo of BKR
  • 300 chatbot conversations a day
  • 75 percent of conversations are directly handled by the chatbot

BKR drives the road of digitalisation by implementing their customer service chatbot. The chatbot handles all FAQ’s while staying personal.

Succesverhaal chatbot PureLouLogo van PureLou
  • 96% of the questions are automated
  • Each day Chatbot Vilou saves PureLou 240 euro

With Chatbot Vilou, PureLou saves a lot every day. Vilou advises webshop visitors about the different products and with great results: 85% of PureLou’s hair salon clients are happy with chatbot Vilou!

Read all success stories

Watermelon scores an average of 4.5 / 5 from 60 reviews.

whatsapp business

Improve your availability

WhatsApp for business via Watermelon

Watermelon makes it possible to centralize all of your customer communications into a single dashboard for your team. Add multiple users and work together seamlessly!

Whatsapp business

Expand your service reach

Be active on all the most popular channels

You can add more channels than just WhatsApp for business. Bring all your channels into a single tool that makes customer service online simple, efficient and fun.

Want to try out Watermelon?

With Watermelon you automate your customer contact in 5 simple steps. We will show you how in an online live demo.

Request a free demo