The solution for your service team

Improve customer satisfaction with a new kind of ticketing system

Work with the efficiency of tickets, but offer a personal approach with Watermelon’s all-in-one customer service solution.

ticketsysteem

A ticket system for all your customer requests

No-code chatbot

Handover to a live agent

Create a 360º customer profile

APIs & Webhooks

Convert website visitors

Offer a personal experience

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“Watermelon allowed us to modernize our customer service and still take a personal, guided approach to our customer conversations. That’s exactly what we wanted..“

- Maureen van den Bergh - Senior Lead, Customer Contact, BKR Foundation

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ticket system

Improve efficiency

What is a ticket system?

A ticket system, or a support ticket system, is a software that collects all customer requests in a single location. Every request creates a ticket with an assigned ticket number. The downside to this approach is requests become attached to a number, instead of a person.

ticket system

A personal service

Watermelon: the alternative helpdesk ticket system

Don’t leave your customers feeling like a number. Keep customer service personal with Watermelon’s customer service software. The efficiency of tickets with a personal approach - made possible by Watermelon.

2.500.000

conversations happening every month

10.000

leads generated per month

7.500.000

customer questions automated each month

Success Stories

What our customers say about us

Read service challenges and solutions from our customers

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  • 90.000 civilians supported
  • Civil panel enthusiastic

The municipality of Oss makes big steps towards innovation in a short duration. Not only are over 900 citizens enthusiastic about the recent innovations, the employees of the municipality are also keen to work in their new work environment.

PlaceholderLogo of AFAS Software
  • Live within two days
  • Customer contact automated on WhatsApp

Chatbot Nicole supports the Commercial Team at AFAS by automating customer contact and generating leads. A quick implementation ensured quite a few new insights in AFAS’ customer contact.

PlaceholderLogo of Hunter Douglas
  • 5 leads a week thanks to chatbot Lilly
  • CRM system integrated with the chatbot

Chatbot Lilly supports website visitors by matching up them with the right products and dealers. By interlinking the CRM system of Luxaflex® with chatbot Lilly, the Sales department gets to work as efficiently as possible.

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  • 300 chatbot conversations a day
  • 75 percent of conversations are directly handled by the chatbot

BKR drives the road of digitalisation by implementing their customer service chatbot. The chatbot handles all FAQ’s while staying personal.

PlaceholderLogo of Lab21
  • Thanks to the chatbot, Lab21 saves 60 service hours a month
  • 90 percent of customer queries are handled by the chatbot

Thanks to chatbot Floor, there is faster and better communication between Lab21 and their customers. Goals and achievements are being monitored thanks to extensive statistics. Thanks to chatbot Floor it’s a win-win!

PlaceholderLogo of Nummereen
  • Customer service via WhatsApp
  • 70 percent directly handled by the chatbot

Besides offering the best service on the website of Nummereen, chatbot Robin also handles customer queries on WhatsApp! No query is left unseen and Nummereen is completely ready for the future!

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Watermelon scores an average of 4.5 / 5 from 60 reviews.

ticket system

Central dashboard

Collaborate efficiently

Easily work together in the Watermelon dashboard. Transfer conversations to the appropriate team or pick them up under ‘My Conversations.’ Guarantee your customers get a speedy response.

ticket system

Improve your availability

Automate your first point of contact

We make it simple to build a chatbot online - no coding required. Automate up to 85% of your incoming inquiries. You fill in the content, and artificial intelligence does the rest! While your chatbot answers FAQs, your team can spend more time giving customers personal attention.

Manage customer conversations and deliver an exceptional service experience with your team

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