The solution for your service team
Improve customer satisfaction with a new kind of ticketing system
Work with the efficiency of tickets, but offer a personal approach with Watermelon’s all-in-one customer service solution.
A ticket system for all your customer requests
Handover to a live agent
Create a 360º customer profile
APIs & Webhooks
Convert website visitors
Offer a personal experience
What is a ticket system?
A ticket system, or a support ticket system, is a software that collects all customer requests in a single location. Every request creates a ticket with an assigned ticket number. The downside to this approach is requests become attached to a number, instead of a person.
conversations happening every month
leads generated per month
customer questions automated each month
What our customers say about us
Read service challenges and solutions from our customers
- 90.000 civilians supported
- Civil panel enthusiastic
The municipality of Oss makes big steps towards innovation in a short duration. Not only are over 900 citizens enthusiastic about the recent innovations, the employees of the municipality are also keen to work in their new work environment.
- Live within two days
- Customer contact automated on WhatsApp
Chatbot Nicole supports the Commercial Team at AFAS by automating customer contact and generating leads. A quick implementation ensured quite a few new insights in AFAS’ customer contact.
- 5 leads a week thanks to chatbot Lilly
- CRM system integrated with the chatbot
Chatbot Lilly supports website visitors by matching up them with the right products and dealers. By interlinking the CRM system of Luxaflex® with chatbot Lilly, the Sales department gets to work as efficiently as possible.
- 300 chatbot conversations a day
- 75 percent of conversations are directly handled by the chatbot
BKR drives the road of digitalisation by implementing their customer service chatbot. The chatbot handles all FAQ’s while staying personal.
- Thanks to the chatbot, Lab21 saves 60 service hours a month
- 90 percent of customer queries are handled by the chatbot
Thanks to chatbot Floor, there is faster and better communication between Lab21 and their customers. Goals and achievements are being monitored thanks to extensive statistics. Thanks to chatbot Floor it’s a win-win!
- Customer service via WhatsApp
- 70 percent directly handled by the chatbot
Besides offering the best service on the website of Nummereen, chatbot Robin also handles customer queries on WhatsApp! No query is left unseen and Nummereen is completely ready for the future!
Watermelon scores an average of 4.5 / 5 from 60 reviews.
Improve your availability
Automate your first point of contact
We make it simple to build a chatbot online - no coding required. Automate up to 85% of your incoming inquiries. You fill in the content, and artificial intelligence does the rest! While your chatbot answers FAQs, your team can spend more time giving customers personal attention.