The solution for your service team

Improve customer satisfaction with a new kind of ticketing system

Work with the efficiency of tickets, but offer a personal approach with Watermelon’s all-in-one customer service solution.

ticketsysteem

A ticket system for all your customer requests

Centralize all your channels

Simple interface

Delegate tasks to your colleagues

Be there where your customers are

Easy going conversations

Proactive approach

ticketeting systeem bkr

“Watermelon allowed us to modernize our customer service and still take a personal, guided approach to our customer conversations. That’s exactly what we wanted..“

- Maureen van den Bergh - Senior Lead, Customer Contact, BKR Foundation

Read the success story
ticket system

Improve efficiency

What is a ticket system?

A ticket system, or a support ticket system, is a software that collects all customer requests in a single location. Every request creates a ticket with an assigned ticket number. The downside to this approach is requests become attached to a number, instead of a person.

ticket system

A personal service

Watermelon: the alternative helpdesk ticket system

Don’t leave your customers feeling like a number. Keep customer service personal with Watermelon’s customer service software. The efficiency of tickets with a personal approach - made possible by Watermelon.

2.500.000

conversations happening every month

10.000

leads generated per month

7.500.000

customer questions automated each month

Success Stories

What our customers say about us

Read service challenges and solutions from our customers

Read all success stories
Hunter Douglas chatbotLogo of Hunter Douglas
  • 15 leads a week thanks to chatbot Lilly
  • CRM system integrated with the chatbot

Chatbot Lilly supports website visitors by matching up them with the right products and dealers. By interlinking the CRM system of Luxaflex® with chatbot Lilly, the Sales department gets to work as efficiently as possible.

Logo of LogistiekconcurrentLogo of Logistiekconcurrent
  • 70 percent of customer inquiries automated
  • 37 service hours saved per month

How do we answer incoming customer questions on our eCommerce website for logistics supplies outside of office hours? Logistiekconcurrent found Watermelon and together they built a chatbot to do just that.

Successtory Lab21Logo of Lab21
  • 60 service hours saved each month
  • 90 percent of customer queries handled by the chatbot

Thanks to chatbot Floor, there is faster and better communication between Lab21 and their customers. Goals and achievements are being monitored thanks to extensive statistics. Thanks to chatbot Floor it’s a win-win!

Successtory of QanderLogo of Qander
  • 75 percent of chats are handled by the chatbot
  • 40 to 45 percent of queastions are outside office hours

Qander's goals were clear: more customer questions answered immediately, a lower workload for the service team, shorter waiting times and available 24/7. These goals have been achieved with Chatbot Emma/Marleen.

successtory chatbot Stichting BKRLogo of BKR
  • 300 chatbot conversations a day
  • 75 percent of conversations are directly handled by the chatbot

BKR drives the road of digitalisation by implementing their customer service chatbot. The chatbot handles all FAQ’s while staying personal.

Succesverhaal chatbot PureLouLogo van PureLou
  • 96% of the questions are automated
  • Each day Chatbot Vilou saves PureLou 240 euro

With Chatbot Vilou, PureLou saves a lot every day. Vilou advises webshop visitors about the different products and with great results: 85% of PureLou’s hair salon clients are happy with chatbot Vilou!

Read all success stories

Watermelon scores an average of 4.5 / 5 from 60 reviews.

ticket system

Central dashboard

Collaborate efficiently

Easily work together in the Watermelon dashboard. Transfer conversations to the appropriate team or pick them up under ‘My Conversations.’ Guarantee your customers get a speedy response.

ticket system

Improve your availability

Automate your first point of contact

We make it simple to build a chatbot online - no coding required. Automate up to 85% of your incoming inquiries. You fill in the content, and artificial intelligence does the rest! While your chatbot answers FAQs, your team can spend more time giving customers personal attention.

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