You don’t often operate a customer service department alone. The team at Watermelon Messenger understands the need to work simultaneously with multiple colleagues in one dashboard. What happens when someone’s unexpectedly not in the office? Does that person have any open or ongoing conversations?
Besides collaborating on customer contact, employee can see their own statistics and admins can see statistics for all employees, tags and overall statistics for the entire organization. Watermelon Messenger is the ultimate way to optimize your customer service team’s performance. Read on to discover all the features of team management.