Manage all customer contact from one platform

Powerful support software for a better experience

Support Software can help you organize incoming conversations, leverage a chatbot for automation, and allow your team to build customer profiles.

support software

Get software support for your customer service team

Centralize all your communication channels

Easy-to-use interface

Delegate to colleagues and teams

Active on channels your customers love

Be approachable

Proactive customer contact

support software

“Watermelon allows us to take advantage of the digital service revolution but maintain a personal and guided approach to customer contact. That’s exactly what we wanted.“

Maureen van den Bergh - Senior Lead, Customer Contact Center, BKR Foundation

Read the success story
support software

Central dashboard

React real-time, reduce response time!

Centralize all your points of customer contact and respond real-time to customers. Have your team or your chatbot pick up a conversation and where needed transfer to the appropriate colleague or team.

support software

360-degree profile

Recognize customers and provide a personal experience

Create 360-degree customer profiles by collecting the data your business needs. Have your chatbot, with permission, collect customer data, have your team add tags and notes, and consult the conversation history when interfacing with customers. Deliver a delightful personal customer service experience with Watermelon!

2.500.000

conversations happening every month

10.000

leads generated every month

7.500.000

customer questions automated every month

Success Stories

What our customers say about us

Read service challenges and solutions from our customers

Read all success stories
Hunter Douglas chatbotLogo of Hunter Douglas
  • 15 leads a week thanks to chatbot Lilly
  • CRM system integrated with the chatbot

Chatbot Lilly supports website visitors by matching up them with the right products and dealers. By interlinking the CRM system of Luxaflex® with chatbot Lilly, the Sales department gets to work as efficiently as possible.

Logo of LogistiekconcurrentLogo of Logistiekconcurrent
  • 70 percent of customer inquiries automated
  • 37 service hours saved per month

How do we answer incoming customer questions on our eCommerce website for logistics supplies outside of office hours? Logistiekconcurrent found Watermelon and together they built a chatbot to do just that.

Successtory Lab21Logo of Lab21
  • 60 service hours saved each month
  • 90 percent of customer queries handled by the chatbot

Thanks to chatbot Floor, there is faster and better communication between Lab21 and their customers. Goals and achievements are being monitored thanks to extensive statistics. Thanks to chatbot Floor it’s a win-win!

Successtory of QanderLogo of Qander
  • 75 percent of chats are handled by the chatbot
  • 40 to 45 percent of queastions are outside office hours

Qander's goals were clear: more customer questions answered immediately, a lower workload for the service team, shorter waiting times and available 24/7. These goals have been achieved with Chatbot Emma/Marleen.

successtory chatbot Stichting BKRLogo of BKR
  • 300 chatbot conversations a day
  • 75 percent of conversations are directly handled by the chatbot

BKR drives the road of digitalisation by implementing their customer service chatbot. The chatbot handles all FAQ’s while staying personal.

Succesverhaal chatbot PureLouLogo van PureLou
  • 96% of the questions are automated
  • Each day Chatbot Vilou saves PureLou 240 euro

With Chatbot Vilou, PureLou saves a lot every day. Vilou advises webshop visitors about the different products and with great results: 85% of PureLou’s hair salon clients are happy with chatbot Vilou!

Read all success stories

Watermelon wordt beoordeeld met een 4.5 / 5 op basis van 60 beoordelingen.

support software chatbot

Automate customer contact

Reduce pressure on your team with a chatbot

When you build a chabot (no coding required with Watermelon) you can automate up to 85% of customer contact. While your chatbot focuses on frequently asked questions, your team has time for more complex inquiries.

support software statistieken

Get performance insights

Make data-driven decisions

Optimize your service experience with Watermelon’s customer experience software. Access real-time statistics and understand customer behavior. Export results and continuously improve your team’s performance. Make the most of your team’s potential!

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