Success Stories

We’re proud to support over 100 companies with a digital colleague.

The story of
chatbot logistiekconcurrent
The story of
chatbot logistiekconcurrent

Available day and night with Chabot Loggi

How do we answer incoming customer questions on our eCommerce website for logistics supplies outside of office hours? Logistiekconcurrent found Watermelon and together they built a chatbot to do just that. Within a week they were live with Chatbot Loggi and today he automates 70% of customer inquiries.

  • 70% of customer inquiries automated
  • 37 service hours saved per month
Read the success story
chatbot logistiekconcurrent
Rody Hermkens

“The combination of Chatbot Loggi / employee is in such harmony, we can definitely keep our customer satisfaction high!“

- Rody Hermkens - Head of Marketing & Communication at Logistiekconcurrent


The story of
Hunter Douglas
The story of
Hunter Douglas

The digital lead generator for Hunter Douglas

Luxaflex® uses Chatbot Lily in England to help website visitors select the products best suited to their needs, or locate a dealer to make purchase. Lily delivers approximately 5 leads per week. By linking Lily to the Luxaflex® CRM, she can work seamlessly with the sales team.

  • Chatbot Lily collects 5 leads per week
  • Internal CRM linked to chatbot Lily
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Hunter Douglas

The story of;
AFAS
The story of;
AFAS

The first in innovation

Chatbot Nicol@ supports the AFAS Commercial Team with customer contact and in generating leads. The quick go-live for Nicol@ delivered many insights into customer needs. The digital colleague handles repetitive questions regarding the recruitment and sales processes, and will soon also offer product-related information.

  • Chatbot live in 2 days
  • 24/7 availability for customers
Read the success story
AFAS

You're in good company

NutriciaDeli homePepsicoBurger zooPort of amsterdamAfas softwareHunter DouglasVVAAUniversiteit LeidenGemeente VeenendaalAfas softwareVEHOlympiaFinancial Lease
The story of
Lab21
The story of
Lab21

Lab21 delivers more comfort for customers

After the realization that 90% of customer questions could be resolved with a simple answer, Lab21 built and launched a chatbot. Their Chatbot Floor allows Lab21 to be available 24/7 and offer better, faster customer service to both customers and website visitors.

  • Chatbot Floor saves Lab21 60 service hours per month
  • Goals are monitored with detailed analytics
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Lab21
Len

“By automating simple questions with Watermelon, we’re online whenever and wherever our customer are.“

- Len - Content Marketer at Lab21


The story of
BKR
The story of
BKR

BKR improves the customer experience online

Watermelon helps the BKR foundation to offer personal guidance to customers online. They’re part of the digital revolution for customer service and have automated frequently asked questions. Chatbot Tess supports customers in checking credit scores and personal credit history. The chatbot handles approximately 300 conversations per day, where Tess helps 75% of customers directly.

  • 300 conversations a day
  • 75% of conversations handled by the chatbot directly
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BKR

The story of;
ticketpoint
The story of;
ticketpoint

Chatbot Kees is a key member of the Ticketpoint team

Ticketpoint coaches their chatbot Kees to improve customer satisfaction. Kees informally offers website visitors answers to their questions about tickets or events. 80% of incoming inquiries are handled directly by the chatbot, the other conversations are quickly handed over to live agents.

  • Chatbot Kees handles 80% of all inquiries
  • Kees the chatbot went live in 3 weeks
Read the success story
Ticketpoint

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