Available day and night with Chabot Loggi
How do we answer incoming customer questions on our eCommerce website for logistics supplies outside of office hours? Logistiekconcurrent found Watermelon and together they built a chatbot to do just that. Within a week they were live with Chatbot Loggi and today he automates 70% of customer inquiries.
- 70% of customer inquiries automated
- 37 service hours saved per month
“The combination of Chatbot Loggi / employee is in such harmony, we can definitely keep our customer satisfaction high!“
The digital lead generator for Hunter Douglas
Luxaflex® uses Chatbot Lily in England to help website visitors select the products best suited to their needs, or locate a dealer to make purchase. Lily delivers approximately 5 leads per week. By linking Lily to the Luxaflex® CRM, she can work seamlessly with the sales team.
- Chatbot Lily collects 5 leads per week
- Internal CRM linked to chatbot Lily
The first in innovation
Chatbot Nicol@ supports the AFAS Commercial Team with customer contact and in generating leads. The quick go-live for Nicol@ delivered many insights into customer needs. The digital colleague handles repetitive questions regarding the recruitment and sales processes, and will soon also offer product-related information.
- Chatbot live in 2 days
- 24/7 availability for customers
You're in good company
Lab21 delivers more comfort for customers
After the realization that 90% of customer questions could be resolved with a simple answer, Lab21 built and launched a chatbot. Their Chatbot Floor allows Lab21 to be available 24/7 and offer better, faster customer service to both customers and website visitors.
- Chatbot Floor saves Lab21 60 service hours per month
- Goals are monitored with detailed analytics
“By automating simple questions with Watermelon, we’re online whenever and wherever our customer are.“
BKR improves the customer experience online
Watermelon helps the BKR foundation to offer personal guidance to customers online. They’re part of the digital revolution for customer service and have automated frequently asked questions. Chatbot Tess supports customers in checking credit scores and personal credit history. The chatbot handles approximately 300 conversations per day, where Tess helps 75% of customers directly.
- 300 conversations a day
- 75% of conversations handled by the chatbot directly
Chatbot Kees is a key member of the Ticketpoint team
Ticketpoint coaches their chatbot Kees to improve customer satisfaction. Kees informally offers website visitors answers to their questions about tickets or events. 80% of incoming inquiries are handled directly by the chatbot, the other conversations are quickly handed over to live agents.
- Chatbot Kees handles 80% of all inquiries
- Kees the chatbot went live in 3 weeks