BKR improves the customer experience online
Watermelon helps the BKR foundation to offer personal guidance to customers online. They’re part of the digital revolution for customer service and have automated frequently asked questions. Chatbot Tess supports customers in checking credit scores and personal credit history. The chatbot handles approximately 300 conversations per day, where Tess helps 75% of customers directly.
- 300 conversations a day
- 75% of conversations handled by the chatbot directly
“Having a chatbot available 24 hours per day, seven days a week, allows us to offer better service availability to consumers“
The digital lead generator for Hunter Douglas
Luxaflex® uses Chatbot Lily in England to help website visitors select the products best suited to their needs, or locate a dealer to make purchase. Lily delivers approximately 5 leads per week. By linking Lily to the Luxaflex® CRM, she can work seamlessly with the sales team.
- Chatbot Lily collects 5 leads per week
- Internal CRM linked to chatbot Lily
The first in innovation
Chatbot Nicol@ supports the AFAS Commercial Team with customer contact and in generating leads. The quick go-live for Nicol@ delivered many insights into customer needs. The digital colleague handles repetitive questions regarding the recruitment and sales processes, and will soon also offer product-related information.
- Chatbot live in 2 days
- 24/7 availability for customers
You're in good company
Lab21 delivers more comfort for customers
After the realization that 90% of customer questions could be resolved with a simple answer, Lab21 built and launched a chatbot. Their Chatbot Floor allows Lab21 to be available 24/7 and offer better, faster customer service to both customers and website visitors.
- Chatbot Floor saves Lab21 60 service hours per month
- Goals are monitored with detailed analytics
“By automating simple questions with Watermelon, we’re online whenever and wherever our customer are.“
The Municipality of Oss gets innovative with the Battle of the Bots
The Municipality of Oss launched a Battle of the Bots where residents could ask anything about waste management to chatbot Sonja. After a feedback session with a panel of residents, it was clear they wanted Sonja to take on other subjects as well.
- 900 enthusiastic residents from the panel
- Relieve pressure from the service team by changing process
Chatbot Kees is a key member of the Ticketpoint team
Ticketpoint coaches their chatbot Kees to improve customer satisfaction. Kees informally offers website visitors answers to their questions about tickets or events. 80% of incoming inquiries are handled directly by the chatbot, the other conversations are quickly handed over to live agents.
- Chatbot Kees handles 80% of all inquiries
- Kees the chatbot went live in 3 weeks