To improve your customer service department, you need to be able to see how your department is doing. The statistics offer an overview of the most recent scores. Check out the overall statistics or review statistics for individual representatives, tags, and your own statistics to get a better picture of your team’s performance.
What is the average response time for messages? Which are the most popular channels and who handles the most conversations per day? All of this information is important to optimising your customer service department’s performance. Here, you’ll find all you need to know about working with statistics in Watermelon Messenger!