The solution for small business

Grow your business with better service

Take your customer service to the next level. Save time and stimulate sales with Watermelon’s all-in-one platform for customer contact.

sme klantenservice software

The customer service solution for small business

Centralize all communication channels

Convert website visitors

Create a 360º customer profile

Automate FAQ

24/7 front line availability

Improve productivity

sme klantenservice software nummereen

“Our chatbot Robin, powered by Watermelon, means we can support parents 24/7 in an approachable way.“

– Ninke Hoppenbrouwers - Marketing & Communication Manager, Nummereen

Read the success story
sme klantenservice software

One conversation overview

Get involved with your customers

Watermelon integrates all of your channels and bundles them into a single conversation overview. Centralize your customer contact and save time. Service customers on all channels and increase satisfaction.

sme klantenservice software

Automate customer contact

Generate more leads

Be smart: drive more leads with a chatbot. A chatbot can provide help to customers and supports then 24/7 during the purchasing process. Grow your business through automation.

2.500.000

Conversations happening every month

10.000

Leads generated every month

7.500.000

Customer questions automated every monthg

Success Stories

What our customers say about us

Read service challenges and solutions from our customers

Read all success stories
Hunter Douglas chatbotLogo of Hunter Douglas
  • 15 leads a week thanks to chatbot Lilly
  • CRM system integrated with the chatbot

Chatbot Lilly supports website visitors by matching up them with the right products and dealers. By interlinking the CRM system of Luxaflex® with chatbot Lilly, the Sales department gets to work as efficiently as possible.

Logo of LogistiekconcurrentLogo of Logistiekconcurrent
  • 70 percent of customer inquiries automated
  • 37 service hours saved per month

How do we answer incoming customer questions on our eCommerce website for logistics supplies outside of office hours? Logistiekconcurrent found Watermelon and together they built a chatbot to do just that.

Successtory Lab21Logo of Lab21
  • 60 service hours saved each month
  • 90 percent of customer queries handled by the chatbot

Thanks to chatbot Floor, there is faster and better communication between Lab21 and their customers. Goals and achievements are being monitored thanks to extensive statistics. Thanks to chatbot Floor it’s a win-win!

Successtory of QanderLogo of Qander
  • 75 percent of chats are handled by the chatbot
  • 40 to 45 percent of queastions are outside office hours

Qander's goals were clear: more customer questions answered immediately, a lower workload for the service team, shorter waiting times and available 24/7. These goals have been achieved with Chatbot Emma/Marleen.

successtory chatbot Stichting BKRLogo of BKR
  • 300 chatbot conversations a day
  • 75 percent of conversations are directly handled by the chatbot

BKR drives the road of digitalisation by implementing their customer service chatbot. The chatbot handles all FAQ’s while staying personal.

Succesverhaal chatbot PureLouLogo van PureLou
  • 96% of the questions are automated
  • Each day Chatbot Vilou saves PureLou 240 euro

With Chatbot Vilou, PureLou saves a lot every day. Vilou advises webshop visitors about the different products and with great results: 85% of PureLou’s hair salon clients are happy with chatbot Vilou!

Read all success stories

Watermelon scores an average of 4.5 / 5 from 60 reviews.

sme klantenservice software

Flawless collaboration

Work quickly and efficiently together

Easily pick up conversations, transfer them to colleagues or create teams who answer specific subjects. The chatbot can also automatically transfer conversations to ensure the team can work together seamlessly.

sme klantenservice software

360-degree profiles

Increase customer loyalty

Personalize service and markedly increase customer loyalty. Greet customers by name, save email addresses and leverage conversation history in new chats. Improve customer satisfaction by differentiating your service team with a personal approach.

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