Customer Onboarding

We’re here to offer your customers the ultimate experience. You’re not alone and we’ll help you make your Watermelon implementation successful with a hands-on onboarding process and Customer Success trajectory. The experts on our team are here for your company. Service & Support

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Customer onboarding Watermelon

Go live successfully

With platform expertise, cutting-edge chatbot knowledge and steeped in theories of conversational design, our team of Customer Onboarding specialists ensure every go-live of a Watermelon chatbot is a successful one.

Set goals

Hands-on training sessions

Dedicated Onboarding specialist

Working together

We charted phases for building your chatbot - you’ll be live in 60 days or less. Your Onboarding Specialist supports you every step of the way.

Step 1: Set goals during the Kick-off

The Kick-off session helps you set goals for your chatbot, determine a suitable personality and get started with designing conversations. Your dedicated Onboarding Specialist gives you handy tools to start building your digital colleague.

Step 2: Building can begin

The blueprint for your chatbot has been created and now it’s time to bring your digital colleague to life. After hands-on TRAINING sessions from your Onboarding Specialist, you’re ready to get started. Ask questions whenever you need to and consult self-service resources where necessary.

Step 3: Testing, 1 2 3

You’re almost ready to go live! Your Onboarding Specialist will share a personal testing plan to ensure you’re ready for the big moment!

Step 4: Time to publish!

Your new digital colleague is ready for the world to see. After checking all the boxes on the go-live checklist, you can activate your chatbot on all the channels of your choice. Looking for extra publicity with the go-live? Your Onboarding Specialist can help you there too!

2 months

and your chatbot is live


conversations built

7 million

happy customers helped

Customer onboarding Watermelon

You’re not alone!

Your dedicated Onboarding Specialist is easy to keep in touch with on a variety of channels. Send an email, Slack or chat message and your questions are answered directly. Need even more support for your team? We can also provide custom training solutions.

Success Stories

What our customers say about us

Read service challenges and solutions from our customers

Read all success stories
Hunter Douglas chatbotLogo of Hunter Douglas
  • 15 leads a week thanks to chatbot Lilly
  • CRM system integrated with the chatbot

Chatbot Lilly supports website visitors by matching up them with the right products and dealers. By interlinking the CRM system of Luxaflex® with chatbot Lilly, the Sales department gets to work as efficiently as possible.

Logo of LogistiekconcurrentLogo of Logistiekconcurrent
  • 70 percent of customer inquiries automated
  • 37 service hours saved per month

How do we answer incoming customer questions on our eCommerce website for logistics supplies outside of office hours? Logistiekconcurrent found Watermelon and together they built a chatbot to do just that.

Successtory Lab21Logo of Lab21
  • 60 service hours saved each month
  • 90 percent of customer queries handled by the chatbot

Thanks to chatbot Floor, there is faster and better communication between Lab21 and their customers. Goals and achievements are being monitored thanks to extensive statistics. Thanks to chatbot Floor it’s a win-win!

Successtory of QanderLogo of Qander
  • 75 percent of chats are handled by the chatbot
  • 40 to 45 percent of queastions are outside office hours

Qander's goals were clear: more customer questions answered immediately, a lower workload for the service team, shorter waiting times and available 24/7. These goals have been achieved with Chatbot Emma/Marleen.

successtory chatbot Stichting BKRLogo of BKR
  • 300 chatbot conversations a day
  • 75 percent of conversations are directly handled by the chatbot

BKR drives the road of digitalisation by implementing their customer service chatbot. The chatbot handles all FAQ’s while staying personal.

Succesverhaal chatbot PureLouLogo van PureLou
  • 96% of the questions are automated
  • Each day Chatbot Vilou saves PureLou 240 euro

With Chatbot Vilou, PureLou saves a lot every day. Vilou advises webshop visitors about the different products and with great results: 85% of PureLou’s hair salon clients are happy with chatbot Vilou!

Read all success stories

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