Be smart with your customer service
Just like in any other field within customer service numbers truly tell the tale. Gather the right data to improve your workflows and find out about your customer’s desires. Improve your service with each passing day.
These companies already improve their workflows thanks to Watermelon:
CUSTOMIZE IT ALL
Create your own dashboard
Decide for yourself which statistics are important for you and customize it to your likings. Track the right performances and improve your customer service.
Know your performance
Track the performance of your chatbot and live-agents, know exactly what their pick-up time and handling time is. Create the best service team you ever had!
CHOOSE YOUR BEST CHANNELS
Be there in the right place
With Watermelon, you know which channels your customers prefer best. Know how to improve the content on these channels according to the statistics.
BE MOST EFFICIENT
Always an answer, even during peak hours
Get to know what your peak hours are and improve your workflows accordingly. Besides the chatbot you could decide to add more live-agents for certain hours.
Inform your colleagues
Give your team and other colleagues the right insights of the chatbot and live-agent performances with an export of the statistics. Anybody can reach the right information with these statistics.
Improve workflows and get higher customer satisfaction
Track chatbot performance
Get to know exactly how your chatbot performs and improve your digital colleague accordingly.
Save service costs
Know exactly when your customers need you and where and improve your workflows. Save a lot of service costs.
Discover trends and peaks
Change your chatbot according to the trends and peaks and automate even more of your customer contact!
Do you want to improve your customer service?
Click on the button beneath to view our different plans.View pricing plans