You’re getting better all the time
Collect valuable data about your customer’s journey with Watermelon, and improve your efficiency every day. Monitor your team, pivot where needed and improve customer satisfaction, too.
Choose an intelligent customer service tool
Create a 360º customer profile
Uncover trends and peak moments
Calculate your savings
Get continuous support from chatbot experts
Your data is yours
Get insights from customer contact data
Guide your team with the right choices
Easily export the statistics that are important for you and use this to help your colleagues improve. Learn from data, and get better with each passing day.
Decide which metrics are important to you
Create your own dashboard
Improve your customer service by collecting the right data. Decide which metrics and KPIs are important to you and make them visible in the way you best understand them.
Discover your best channels
Increase your availability where your customers need you
Watermelon allows you to understand where you customers are, and thus where you need to be active. Understand how to improve on these channels with detailed statistics on performance.
Always a quick response, even during peak hours
Watermelon tells you when your peak hours are. Activate your chatbot during peak moments and improve your availability.
Automate your customer service with a chatbot - no coding required
Bring all the messages across channels into one place
Offer personal customer service with a 360-degree customer profile
Optimize your customer service processes by making data-driven decisions
Proactively contact customers and be their first point of contact
Integrate existing systems and platforms with ease