Available every step of the way
Make customer service easy; start a conversation with your customer. Your employees can communicate real time with your website visitors!
The customer service solution for your team
Surprise and delight newcomers
Convert website visitors
Centralize all communication channels
Manage all expectations
Be where your customers are
Deliver a personal experience
Optimize your workflows
Decrease your wait times with faster service
Surprise and delight newcomers
Greet your website visitors when they arrive for a personal approach, and they know you’re available for questions were they to come up. Support your customers at every stage of their journey.
Work together efficiently
In the central dashboard your team works together to create an unforgettable customer service experience. Pick up conversations, transfer them if needed and consult a complete customer profile. Tags and Notes allow your team to be aware of each customer’s history and needs so no customer question goes unanswered!
Collect the correct customer data
You determine which customer data is necessary. Add to that data by having employees add Tags and Notes to consult during a future conversation. The integrated analytics help to make your service better every day.
Answering emails and phone calls can be a time vampire. A live chat on your website and your most used channels can help get your customers the answers they’re seeking more quickly. A personal online chat provides your customers with an unforgettable positive experience.
Automate your customer service
Be available everywhere
Build your digital colleague
Make the most of your customer service software with a chatbot. Build conversations and add your frequently asked questions with a chatbot - without writing a single line of code! With a chatbot you’re available 24/7 and future-proof!
Start the conversation on every channel
Be ready and available to answer questions on the channels your customers use. Leverage the usability of social messaging apps and offer support at every step of the customer journey.
Watermelon in your pocket
With Watermelon you always have the opportunity to provide great service. Thanks to the Watermelon mobile app, you can guide your team and interact with customers on the go!
Watermelon means you’re not only available 24/7, you’re also available on the most popular channels.While your chatbot is on the front line answering frequently asked questions and routing customer service inquiries to the right team, your live agent team can be providing additional support on your website via live chat.
Use a chatbot on your social media channels and website
Why should you use a Watermelon chatbot?
Automate your customer service with a chatbot - no coding required
Bring all the messages across channels into one place
Offer personal customer service with a 360-degree customer profile
Optimize your customer service processes by making data-driven decisions
Proactively contact customers and be their first point of contact
Integrate existing systems and platforms with ease