Available every step of the way

Make customer service easy; start a conversation with your customer. Your employees can communicate real time with your website visitors!

Watermelon live chat

The customer service solution for your team

Surprise and delight newcomers

Convert website visitors

Centralize all communication channels

Manage all expectations

Be where your customers are

Deliver a personal experience

Optimize your workflows

Decrease your wait times with faster service

    Answering emails and phone calls can be a time vampire. A live chat on your website and your most used channels can help get your customers the answers they’re seeking more quickly. A personal online chat provides your customers with an unforgettable positive experience.

  • Surprise and delight newcomers

    Greet your website visitors when they arrive for a personal approach, and they know you’re available for questions were they to come up. Support your customers at every stage of their journey.

  • Work together efficiently

    In the central dashboard your team works together to create an unforgettable customer service experience. Pick up conversations, transfer them if needed and consult a complete customer profile. Tags and Notes allow your team to be aware of each customer’s history and needs so no customer question goes unanswered!

  • Collect the correct customer data

    You determine which customer data is necessary. Add to that data by having employees add Tags and Notes to consult during a future conversation. The integrated analytics help to make your service better every day.

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Julie Choenni Hunter Douglas

“If you want to stay competitive in e-commerce, it’s very important to be available 24/7. That’s possible for us, with Watermelon!“

– Julie Choenni - Hunter Douglas

Read success stories

Automate your customer service

Be available everywhere

    Watermelon means you’re not only available 24/7, you’re also available on the most popular channels.While your chatbot is on the front line answering frequently asked questions and routing customer service inquiries to the right team, your live agent team can be providing additional support on your website via live chat.

  • Build your digital colleague

    Make the most of your customer service software with a chatbot. Build conversations and add your frequently asked questions with a chatbot - without writing a single line of code! With a chatbot you’re available 24/7 and future-proof!

  • Start the conversation on every channel

    Be ready and available to answer questions on the channels your customers use. Leverage the usability of social messaging apps and offer support at every step of the customer journey.

  • Watermelon in your pocket

    With Watermelon you always have the opportunity to provide great service. Thanks to the Watermelon mobile app, you can guide your team and interact with customers on the go!

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