Chatbot + Builder
Automate customer service
Publish your chatbot on all your most popular channels in 5 easy steps. Reduce customer support volume by 20% or more. More happy customers, fewer phone calls. That’s a win-win.
Go live with your chatbot easy and quickly with Watermelon
Transfer to a human
APIs & Webhooks
Support from chatbot experts
Go live in 5 steps
Minimal input, maximum result
Thanks to the advanced AI, question variations are recognized easily, even if you didn’t add those. Your customers will always be helped.
Do you often get common questions on topics like order status? Let your chatbot answer these questions automatically. Simply add content and save precious time.
Ask your customers follow-up questions and consult customer data in a fully automated way. You understand your customers, and they feel understood.
Build a digital employee with the Watermelon Chatbot Builder - no coding required. Add your frequently asked questions - or create complex dialogues.
Frequently asked questions
Let’s see if we can answer some of your questions. If your answer isn’t listed below, our Support team is happy to connect with you!
How long does it take to implement a chatbot?
The user-friendly platform makes it easy to have a chatbot live over a period of two months. Our Customer Onboarding Specialist will guide you along the way and support you in getting your chatbot live quickly.
Is there support available during implementation?
Yes, our Customer Onboarding Specialist will support you when you’re getting everything set up. That extra help means your chatbot will be live in under two months. There are also a wealth of resources to support you in getting started on your own.
Can I connect my own system to Watermelon?
Sure! See which integrations are standards for Watermelon. Watermelon has an API key and webhooks available to allow your systems to communicate seamlessly Watermelon.
Transfer conversation to a live agent
Your chatbot doesn’t need to operate alone
Watermelon gives you control over chatbot conversations - you decide when a conversation needs attention from a live employee. Turn on automatic handovers for selected conversations. Turn on the setting in the chatbot builder and the conversation will automatically be transferred to the appropriate team and/or available employee.
Use a chatbot on your social media channels and website
Why should you use a Watermelon chatbot?
Automate your customer service with a chatbot - no coding required
Bring all the messages across channels into one place
Offer personal customer service with a 360-degree customer profile
Optimize your customer service processes by making data-driven decisions
Proactively contact customers and be their first point of contact
Integrate existing systems and platforms with ease