Real-time insight into your conversations
Do you want to monitor how the chatbot’s performing? You can observe the conversations between your customers and your chatbot real-time. This way you’re always in control – and if you want to, can take over from the chatbot at any time. But you don’t need to constantly keep tabs on your chatbot. When it encounters a mismatch, it automatically transfers the conversation to an available employee.
The unanswered question will appear in your mismatches overview, so you can provide it with the right answer. The chatbot doesn’t need you to have real-time conversation insights, but sometimes you just want to peek in. If you’ve taken the time to train and test your chatbot well, it’ll be the virtual employee of the year!