Create your own intelligentchatbot with Watermelon

Build your own chatbot and use it for customer service online. Harness the power of artificial intelligence to help your customers and your company quickly and efficiently.

Let your chatbot have real conversations!

It’s easy to design your own conversations with Watermelon. With an ‘answer tree’ (also known as conversational design) your chatbot can immediately ask follow-up questions. It sounds complex, but it’s actually quite simple! For example, if a customer says ‘I want to buy a melon’, then your chatbot will ask ‘a yellow one or a green one?’ With these useful follow-up questions, you can have better conversations with your customers. You’ll be able to provide your customers with all the right answers far more quickly. 

Create your own intelligentchatbot with Watermelon
Create your own intelligentchatbot with Watermelon

Train your chatbot’s artificially intelligent brain

It’s important to train your chatbot well so he’s fully prepared to help your customers. The system works with artificial intelligence – you enter an unlimited number of questions and answers that the system learns during training. The chatbot learns – so it doesn’t matter how your customer asks a question, he’ll understand the question immediately. 

Is something still going wrong? That’s known as a mismatch. You can resolve these daily by teaching your chatbot which correct answer corresponds to the question being asked. The next time that the chatbot gets that question, it can answer the question right away. Training the chatbot helps it continuously improve to help your customers better and better.  

Time to test your chatbot!

Before your chatbot goes live, you need to test it thoroughly. You’ll be sure your chatbot understands all the necessary questions and provides the right answers. Is something a bit off during testing – is your chatbot giving an incorrect answer or not understanding a question? You can ‘flag’ questions and answers. These will appear in an overview so you can improve your chatbot after testing. Train the chatbot again and test again to see if it understands what it previously missed. This process takes time, but every minute you invest in testing will pay off. 

Create your own intelligentchatbot with Watermelon
Create your own intelligentchatbot with Watermelon

Zet Watermelon in op al je kanalen

Wanneer je de chatbot helemaal getraind en getest hebt, is deze klaar om aan de buitenwereld voor te stellen. Je kunt hem nu lanceren op je gewenste servicekanaal, zoals Facebook Messenger, LiveChat of Twitter-DM. Doordat Watermelon naadloos met je bestaande servicekanalen integreert, kun je je chatbot met een simpele druk op de knop lanceren. De chatbot gaat meteen aan het werk en begint direct je klanten te helpen met vragen.

Real-time insight into your conversations 

Do you want to monitor how the chatbot’s performing? You can observe the conversations between your customers and your chatbot real-time. This way you’re always in control – and if you want to, can take over from the chatbot at any time. But you don’t need to constantly keep tabs on your chatbot. When it encounters a mismatch, it automatically transfers the conversation to an available employee.

The unanswered question will appear in your mismatches overview, so you can provide it with the right answer. The chatbot doesn’t need you to have real-time conversation insights, but sometimes you just want to peek in.  If you’ve taken the time to train and test your chatbot well, it’ll be the virtual employee of the year!

 

Create your own intelligentchatbot with Watermelon

Measure or it didn’t happen

 

To fully understand the work your chatbot is doing, you need more than just a real-time overview of conversations. It’s essential to measure the progress your chatbot is making. With the integrated feedback module, you’ll be able to find out what your customers think of your chatbot. How are they reacting? Are they having positive experiences with the chatbot – or is there still room for improvement? The feedback module also informs you how many conversations were transferred, and how many questions have been answered. This data is key to understanding how your chatbot is performing and helping it server your customers even better.

How does Watermelon pay off?

A chatbot offers countless advantages for you and your customer service department. You don’t only save time, you’re also helping customers more quickly. You’ll improve your customer satisfaction and relieve pressure from your customer service employees. A classic win-win situation! 

Create a free account now 

 

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    Available 24 hours a day

    Your chatbot is always online – so customers can contact you 24 hours per day. No lines, no waiting, and always a suitable answer. The service of the future!

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    More satisfied customers

    Customers who get their questions answered quickly aren’t only more satisfied, but also tell others about their positive experience.

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    Higher conversion rates

    Don’t let a single question go unanswered. Speedy customer service is the gateway to higher conversion rates.

A selection of our customers:

StedinBKRDASVet FitAuthentic MovesRandstad