Hunter Douglas (Luxaflex)
Luxaflex, based out of England, uses a chatbot to help customers find and select the products of their choice, or help them find a local dealer who can assist then with their purchase.
Stedin uses Watermelon chatbot technology to respond to frequently asked questions. Stedin uses a hybrid model where the chatbot works alongside human agents. When the chatbot is unable to answer, the conversation is transferred to a human employee.