After realizing that 90% of the customer questions could be answered with a simple answer, Lab21 decided to start using a chatbot. Thanks to Chatbot Floor, Lab21 now has a faster, better and 24/7 information provision for customers and website visitors.
With the chatbot, Lab21 saves 60 service hours per month
Set goals are monitored by Watermelon’s extensive statistics
The BKR foundation uses Watermelon to respond to the frequently asked questions quickly and easily. If you are curious how to find your credit rating, you can ask the chatbot of the BKR foundation. Each day the chatbot has 300 conversations, at which 75% of the consumers is helped correctly right away.
300 incoming messages each day
75% concluded immediately by chatbot
Luxaflex® uses chatbot Lily in England to help people find the right products or the right dealer that can help with the purchase of the products. This resulted in 5 leads per week in a short time span. An optimal collaboration with sales is realized by connecting Lily to the CRM system of Luxaflex®.
Chatbot Lily delivers 5 leads per week
Own CRM system connected to chatbot Lily
Municipality of Oss realizes hefty innovation with Battle of the Bots. Citizens of the municipality can go to chatbot Sonja with all their questions about garbage. After a feedback session with the citizen panel the wish to have the chatbot cover other topics is clear as day.
900 citizens of the citizen panel enthusiastic
Employees are positive about change in activities
Ticketpoint is coaching chatbot Kees to improve customer satisfaction. Kees does this by answering visitors of the website with questions about tickets or events quickly and correct in an informal manner. 80% of the questions are answered right by the chatbot, the remaining questions are wrapped up fast by the employees.
Chatbot Kees concludes 80% of all customer questions
Chatbot Kees live within 3 weeks
Chatbot Nicol@ supports the Commercial Team of AFAS with customer contact and generating leads. Nicol@ going live very fast resulted in insights about customer questions. De digital colleague concludes repetitive questions for the recruitment- and salesprocess and will also share product substantive knowledge in the future.
Chatbot live within 2 days
Customer contact centralized
The stress of peak moments are a thing of the past with chatbot Awair of Duux. Awair answers the frequently asked questions and gets relevant information before transferring the conversation to an employee. The next step is having customers request their order status with the chatbot.
Frequently asked questions automated
Future-proof and ready for sudden peak moments
Both clients and debtors receive an answer at any time of the day from chatbot Willy of Willems Bailiffs. Willems stands for thinking fast, acting fast and completing fast. Because of that a chatbot on their website to enhance their availability seems like a perfect fit.
Clients and debtors receive answers to their questions 24/7
Process of customer contant optimized by statistics
Chatbot Robin is ready for today’s parents and future parents. Since Robin is available day and night, more than 70% of the parents gets the answer they are looking for right away. The children are also included in the technological development and can spend an afternoon building their own chatbots.
Available 24/7 through website and WhatsApp
70% concluded correctly by chatbot
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