Customer service is a top priority for auto.nl. Every car purchase should be a celebration, which can be achieved with the right service. Sander Holleman, chief of customer satisfaction at auto.nl tells us about his experiences with Watermelon and how they offer optimal customer service to their clients.
Chatbot Tonnie is happy to point visitors to TONZON’s website in the right direction. He helps them request a quote and tell them about current grants and he provides useful information about isolations. If Tonnie can’t figure it out, he will pass the question on to a TONZON live agent.
Spoorwegpensioenfonds uses the chatbot to help visitors easily and quickly with complex topics. If he cannot find a solution, he will pass the question on to the customer service team.
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