Customer service is a top priority for auto.nl. Every car purchase should be a celebration, which can be achieved with the right service. Sander Holleman, chief of customer satisfaction at auto.nl tells us about his experiences with Watermelon and how they offer optimal customer service to their clients.
Stedin uses Watermelon Chatbot technology to respond to frequently asked questions. Stedin uses a hybrid model where the Chatbot works alongside human agents. When the Chatbot is unable to answer, the conversation is transferred to a human employee.
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