Hunter Douglas (Luxaflex)
Luxaflex, based out of England, uses a Chatbot to help customers find and select the products of their choice, or help them find a local dealer who can assist then with their purchase.
Stedin uses Watermelon Chatbot technology to respond to frequently asked questions. Stedin uses a hybrid model where the Chatbot works alongside human agents. When the Chatbot is unable to answer, the conversation is transferred to a human employee.
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