The solution for a multichannel strategy

Improve your reach and availability with multichannel service

Be where your customers already are and deliver a delightful service experience. Watermelon gives your team the tools and the power to make an impact!

Multichannel software

Multichannel software for the best service experience

No-code chatbot

Centralize all communication channels

Create a 360º customer profile

Surprise and delight customers

Increase productivity

Be where your customers are

multichannel tools bkr

“Watermelon allows us to take advantage of the digital service revolution but maintain a personal and guided approach to customer contact. That’s exactly what we wanted.“

Maureen van den Bergh - Senior Lead, Customer Contact Center, BKR Foundation

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Multichannel software

Improve productivity

Collaborate efficiently

See all the conversations across channels in real time from the Central dashboard. Your team can pick up conversations or transfer them to another colleague or team. Save time and money by improving productivity. .

multichannel software

360-degree customer profile

Recognize yesterday’s website visitor today

Understand how customers are reaching out and if they’ve already contacted you on other channels. Examine a complete customer profile and conversation history to avoid repetitive asks of your customer and work efficiently to deliver the best experience.

2.500.000

conversations happening every month

10.000

leads generated every month

7.500.000

customer questions automated every month

Success Stories

What our customers say about us

Read service challenges and solutions from our customers

Read all success stories
PlaceholderLogo of the municipality of Oss
  • 90.000 civilians supported
  • Civil panel enthusiastic

The municipality of Oss makes big steps towards innovation in a short duration. Not only are over 900 citizens enthusiastic about the recent innovations, the employees of the municipality are also keen to work in their new work environment.

PlaceholderLogo of AFAS Software
  • Live within two days
  • Customer contact automated on WhatsApp

Chatbot Nicole supports the Commercial Team at AFAS by automating customer contact and generating leads. A quick implementation ensured quite a few new insights in AFAS’ customer contact.

PlaceholderLogo of Hunter Douglas
  • 5 leads a week thanks to chatbot Lilly
  • CRM system integrated with the chatbot

Chatbot Lilly supports website visitors by matching up them with the right products and dealers. By interlinking the CRM system of Luxaflex® with chatbot Lilly, the Sales department gets to work as efficiently as possible.

PlaceholderLogo of BKR
  • 300 chatbot conversations a day
  • 75 percent of conversations are directly handled by the chatbot

BKR drives the road of digitalisation by implementing their customer service chatbot. The chatbot handles all FAQ’s while staying personal.

PlaceholderLogo of Lab21
  • Thanks to the chatbot, Lab21 saves 60 service hours a month
  • 90 percent of customer queries are handled by the chatbot

Thanks to chatbot Floor, there is faster and better communication between Lab21 and their customers. Goals and achievements are being monitored thanks to extensive statistics. Thanks to chatbot Floor it’s a win-win!

PlaceholderLogo of Nummereen
  • Customer service via WhatsApp
  • 70 percent directly handled by the chatbot

Besides offering the best service on the website of Nummereen, chatbot Robin also handles customer queries on WhatsApp! No query is left unseen and Nummereen is completely ready for the future!

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Watermelon scores an average of 4.5 / 5 from 60 reviews.

Multichannel software

Detailed statistics

Optimize your service every day

Uncover insights with Watermelon’s detailed statistics and improve your response time or channel availability. understand online behaviors of both your customers and your service team.

Multichannel software

Automate customer contact

Build a multichannel chatbot

Be available 24/7 wherever your customers are. Your digital service employee handles first line contact and can help multiple customers simultaneously. Waiting and hold times are a thing of the past!

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