The solution for midsize companiesv

Create an unforgettable customer service experience

Customers get the service they want and deserve with Watermelon’s all-in-one conversational platform.

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The customer service solution for your mid-size business

User-friendly interface

Convert website visitors

Automate FAQ

Create a 360º customer profile

Guidance from chatbot expertsv

Be where your customers are

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“Watermelon allows us to take advantage of the digital service revolution but maintain a personal and guided approach to customer contact. That’s exactly what we wanted.“

Maureen van den Bergh - Senior Lead, Customer Contact Center, BKR Foundation

Read the success story
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Automate customer contact

Generate more leads

Since a chatbot is online 24/7 it’s great at lead generation. Allow your chatbot to request customer details and assist customers in finding products. Improve your conversion rate with a Watermelon chatbot.

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Save time

Work more efficiently than ever before

Respond to incoming customer questions from all your social channels from a single conversation overview. Transfer conversations to colleagues or teams and collaborate seamlessly

2.500.000

Conversations happening every month

10.000

Leads generated every month

7.500.000

Customer questions automated every month

Success Stories

What our customers say about us

Read service challenges and solutions from our customers

Read all success stories
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  • 90.000 civilians supported
  • Civil panel enthusiastic

The municipality of Oss makes big steps towards innovation in a short duration. Not only are over 900 citizens enthusiastic about the recent innovations, the employees of the municipality are also keen to work in their new work environment.

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  • Live within two days
  • Customer contact automated on WhatsApp

Chatbot Nicole supports the Commercial Team at AFAS by automating customer contact and generating leads. A quick implementation ensured quite a few new insights in AFAS’ customer contact.

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  • 5 leads a week thanks to chatbot Lilly
  • CRM system integrated with the chatbot

Chatbot Lilly supports website visitors by matching up them with the right products and dealers. By interlinking the CRM system of Luxaflex® with chatbot Lilly, the Sales department gets to work as efficiently as possible.

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  • 300 chatbot conversations a day
  • 75 percent of conversations are directly handled by the chatbot

BKR drives the road of digitalisation by implementing their customer service chatbot. The chatbot handles all FAQ’s while staying personal.

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  • Thanks to the chatbot, Lab21 saves 60 service hours a month
  • 90 percent of customer queries are handled by the chatbot

Thanks to chatbot Floor, there is faster and better communication between Lab21 and their customers. Goals and achievements are being monitored thanks to extensive statistics. Thanks to chatbot Floor it’s a win-win!

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  • Customer service via WhatsApp
  • 70 percent directly handled by the chatbot

Besides offering the best service on the website of Nummereen, chatbot Robin also handles customer queries on WhatsApp! No query is left unseen and Nummereen is completely ready for the future!

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Watermelon scores an average of 4.5 / 5 from 60 reviews.

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Automate 85% of customer contact

Save on costs

Your new digital colleague is available 24/7 to answer customer questions on your livechat! Easily automate 85% of customer contact and save costs in personnel

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Detailed analytics

Make data-driven decisions

Dive into important performance statistics to optimize your service. See average conversation duration, conversation volume and how many conversations started outside of office hours.

Manage customer conversations and deliver an exceptional service experience with your team

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