The solution for midsize companiesv

Create an unforgettable customer service experience

Customers get the service they want and deserve with Watermelon’s all-in-one conversational platform.

chatbot builder

The customer service solution for your mid-size business

User-friendly interface

Convert website visitors

Automate FAQ

Create a 360º customer profile

Guidance from chatbot expertsv

Be where your customers are

Stichting bkr

“Watermelon allows us to take advantage of the digital service revolution but maintain a personal and guided approach to customer contact. That’s exactly what we wanted.“

Maureen van den Bergh - Senior Lead Customer Contact Center at BKR Foundation

Read the success story
mid-size customer service

Automate customer contact

Generate more leads

Since a chatbot is online 24/7 it’s great at lead generation. Allow your chatbot to request customer details and assist customers in finding products. Improve your conversion rate with a Watermelon chatbot.

mid-size customer service

Save time

Work more efficiently than ever before

Respond to incoming customer questions from all your social channels from a single conversation overview. Transfer conversations to colleagues or teams and collaborate seamlessly

2.500.000

Conversations happening every month

10.000

Leads generated every month

7.500.000

Customer questions automated every month

Success Stories

What our customers say about us

Read service challenges and solutions from our customers

Read all success stories
Hunter Douglas chatbotLogo of Hunter Douglas
  • 15 leads a week thanks to chatbot Lilly
  • CRM system integrated with the chatbot

Chatbot Lilly supports website visitors by matching up them with the right products and dealers. By interlinking the CRM system of Luxaflex® with chatbot Lilly, the Sales department gets to work as efficiently as possible.

Logo of LogistiekconcurrentLogo of Logistiekconcurrent
  • 70 percent of customer inquiries automated
  • 37 service hours saved per month

How do we answer incoming customer questions on our eCommerce website for logistics supplies outside of office hours? Logistiekconcurrent found Watermelon and together they built a chatbot to do just that.

Successtory Lab21Logo of Lab21
  • 60 service hours saved each month
  • 90 percent of customer queries handled by the chatbot

Thanks to chatbot Floor, there is faster and better communication between Lab21 and their customers. Goals and achievements are being monitored thanks to extensive statistics. Thanks to chatbot Floor it’s a win-win!

Successtory of QanderLogo of Qander
  • 75 percent of chats are handled by the chatbot
  • 40 to 45 percent of queastions are outside office hours

Qander's goals were clear: more customer questions answered immediately, a lower workload for the service team, shorter waiting times and available 24/7. These goals have been achieved with Chatbot Emma/Marleen.

successtory chatbot Stichting BKRLogo of BKR
  • 300 chatbot conversations a day
  • 75 percent of conversations are directly handled by the chatbot

BKR drives the road of digitalisation by implementing their customer service chatbot. The chatbot handles all FAQ’s while staying personal.

Succesverhaal chatbot PureLouLogo van PureLou
  • 96% of the questions are automated
  • Each day Chatbot Vilou saves PureLou 240 euro

With Chatbot Vilou, PureLou saves a lot every day. Vilou advises webshop visitors about the different products and with great results: 85% of PureLou’s hair salon clients are happy with chatbot Vilou!

Read all success stories

Watermelon scores an average of 4.5 / 5 from 60 reviews.

mid-size customer service

Automate 85% of customer contact

Save on costs

Your new digital colleague is available 24/7 to answer customer questions on your livechat! Easily automate 85% of customer contact and save costs in personnel

mid-size customer service

Detailed analytics

Make data-driven decisions

Dive into important performance statistics to optimize your service. See average conversation duration, conversation volume and how many conversations started outside of office hours.

Want to try out Watermelon?

With Watermelon you automate your customer contact in 5 simple steps. We will show you how in an online live demo.

Request a free demo