Avoid extra manpower at peak moments
You know it happens – every customer service team sometimes experiences peak moments. Due to higher-than-normal volumes, the team isn’t able to respond immediately to all incoming customer questions. A Chatbot allows your team to dynamically scale and provide immediate and accurate answers to customer questions. This way you can avoid customers having to wait longer for an answer during peak moments.
Save time for more important tasks
Smart virtual service employees are being used more and more often to optimise service processes. The chatbot can handle all first-line questions, like ‘What time are you open ‘til today?’ or ‘When is my order going to arrive?’. This gives your service team more time to handle more complicated cases.
Generate more revenue
It’s pretty typical that a customer will have a few questions about the product before they make a purchase. The customer is more likely to make a purchase when his questions are answered quickly and thoroughly, especially if he can make that purchase online. When this process is automated, you can make many more sales than you had previously. You also increase your store’s availability and accessibly by using a Chatbot that’s available 24/7.
Do you want your own digital employee?
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