Most customers expect information to be easy to find. When they can’t find what they’re looking for right away, as well as having to look for contact details, open an email programme and formulate their question, that’s already quite a bother. And the longer it takes them to get a reply, the worse their experience becomes.
To make sure a customer comes away with the best possible experience, they need to be able to get an answer to their question at the click of a button, and that is exactly what Watermelon’s Livechat helps you do. Live support while customers visit your website means that they won’t have to go through a lot of steps to contact you.