What is Livechat?
Livechat is a support channel you can install on your website. Once installed, a chat window will appear on your website, allowing visitors to contact you directly. Even when visitors switch to a different page on your website, the chat window and the conversation remain active. By using Livechat you can help potential customers the moment they need it. Reach out to customers while they are online on your website, and offer them live support. Try it out by clicking the Livechat icon at the bottom right of your screen!
Most customers expect information to be easy to find. When they can’t find what they’re looking for right away, as well as having to look for contact details, open an email programme and formulate their question, that’s already quite a bother. And the longer it takes them to get a reply, the worse their experience becomes.
To make sure a customer comes away with the best possible experience, they need to be able to get an answer to their question at the click of a button, and that is exactly what Watermelon’s Livechat helps you do. Live support while customers visit your website means that they won’t have to go through a lot of steps to contact you.
Proactive Customer Service
In the chat window, you can set a welcome message, shown the moment the visitor clicks the chat icon. Offer your help in the welcome message, before your customer even starts looking for contact details. Make sure visitors get the help they need before they give up without contacting you.
There are customers online visiting your website right now who may require your assistance. By using Livechat you won’t lose any more customers during the checkout process, for instance, because you’re always available to help customers with tricky menu’s and procedures. This helps prevent abandoned shopping carts.