Integrations / WhatsApp
Offer customer service on the most used messaging channel in the Netherlands and improve your reach. Connect your WhatsApp account to Watermelon and experience the benefits of a seamless integration.
Customer service WhatsApp
WhatsApp for business means customers can use a channel they’re already used to in order to get in touch. They can ask questions asynchronously on the go, offering your team the time to respond. You can also answer them directly with a Watermelon chatbot. Connect Watermelon with your WhatsApp account and work together with your team to deliver an unforgettable customer service experience.
Connect all your popular media channels
Be ready to answer your customers wherever they are. Discover your customers’ favorite channels from Watermelon analytics and increase your availability.
Work together as a team in one platform
Connect your chatbot with your internal systems
Watermelon’s APIs make it possible to have your chatbot leverage information that’s outside of the ecosystem. The Watermelon API is a bridge, ensuring information flows between platforms quickly, safely and accurately. The chatbot consults the backend data for the information required, without slowing down or interrupting processes. Give your chatbot the opportunity to provide the best experience for customers by enabling access to databases and tools.
Provide order status information
Automate your customer service with a chatbot - no coding required
Bring all the messages across channels into one place
Offer personal customer service with a 360-degree customer profile
Optimize your customer service processes by making data-driven decisions
Proactively contact customers and be their first point of contact
Integrate existing systems and platforms with ease