Seamless email integration
Outlook is one of the most popular email services used by businesses for customer service. Connect Outlook to Watermelon seamlessly - no more switching between various email tools. Bring all your customer contact channels into one place. Get insight into your level of service and your average resolution time. Improve your email customer service every day.
Connect all your popular media channels
Be ready to answer your customers wherever they are. Discover your customers’ favorite channels from Watermelon analytics and increase your availability.
Work together as a team in one platform
Connect your chatbot with your internal systems
Watermelon’s APIs make it possible to have your chatbot leverage information that’s outside of the ecosystem. The Watermelon API is a bridge, ensuring information flows between platforms quickly, safely and accurately. The chatbot consults the backend data for the information required, without slowing down or interrupting processes. Give your chatbot the opportunity to provide the best experience for customers by enabling access to databases and tools.
Provide order status information
Make it easy for customers to communicate with you
Why should you use Watermelon for customer contact?
Automate your customer service with a chatbot - no coding required
Bring all the messages across channels into one place
Offer personal customer service with a 360-degree customer profile
Optimize your customer service processes by making data-driven decisions
Proactively contact customers and be their first point of contact
Integrate existing systems and platforms with ease